Assistant Director of Revenue Management

Omni Nashville Hotel
The Omni Nashville Hotel was specially created to be an authentic expression of Nashville’s vibrant music culture. Across from the Music City Center, the luxury hotel is a one-of-a-kind experience, fully integrated with an expansion of the Country Music Hall of Fame and Museum on four levels. Located on Fifth Avenue between Demonbreun and Korean Veterans Blvd. The Omni Nashville Hotel design is a modern expression of the city’s distinct character, incorporating natural materials, exposed steel and regional limestone. The multi-story hotel and expanded museum shares meeting and entertainment space and brings additional restaurants and retail venues to this dynamic destination in downtown Nashville.

The Omni Nashville Hotel’s associates enjoy a dynamic and exciting work environment, comprehensive training and mentoring, along with the pride that comes from working for a company with a reputation for exceptional service. We embody a culture of respect, gratitude and empowerment day in and day out. If you are a friendly, motivated person, with a passion to serve others, the Omni Nashville may be your perfect match.


Assist in overseeing the on-property Group Rooms Coordinators and provide support to the Director of Revenue Management, Sales leaders and Operational leaders throughout the hotel.
QUALIFICATIONS:
• 3-5 years of customer-facing experience in the hotel/hospitality industry is required.
• Experience in Reservations or Front Office is preferred.
• A minimum of 3 years of supervisory experience is preferred.
• This role is based on the property.
• Demonstrate the ability to foster a positive work environment through teaching, training, and coaching hourly associates, ensuring accountability among team members.
• Must have proficiency in Microsoft Excel and be able to work efficiently in various electronic database programs. Experience in OPMS, ORS, Opera Cloud, Amadeus/ Delphi/ FDC Salesforce, OTA Extranets, IDeaS G3, Lighthouse, Travelclick and SQL Server reporting is preferred.
• Understands theory and practice of managing and balancing house inventory and Group Block management.
• Proficient in the understanding and utilization of the STAR report as a revenue management tool.
• Ability to analyze and interpret complex spreadsheets.
• Detail-oriented and resourceful with the ability to perform critical analysis and investigate systems issues.
• Proficiency in delivering concise and well-organized presentations.
• A proactive self-starter with excellent organization skills, manages time well, correctly prioritizes and is flexible.
• Ability to work well under pressure and meet deadlines.
• Capability to effectively manage and collaborate with external departments and colleagues.
• Strong interpersonal skills and possession of a full understanding of professional business ethics, decorum and social skills.
• High school diploma required; college degree preferred.
• Appropriate professional appearance and demeanor.
• Demonstrates self-confidence, energy, enthusiasm and is proactive in daily business routines.

JOB DUTIES:
• Manage on-property Group Rooms Coordinators
• Assist Group Rooms Coordinator job duties, as needed.
• Conduct a daily reservation stand up meeting to share relevant Omni and hotel news and discuss and coordinate which tasks the team is prioritizing each day.
• Provide ongoing coaching to further the development of Group Rooms Coordinators in Omni Moments of Service standards and in their progression in their role and career.
• Ensure the Group Room Coordinators are well trained and receive ongoing training as needed on all systems including, but not limited to, ORS, OPMS, FDC, Extranets, ResortPass, SharePoint, and SQL Server reporting.
• Monitor/Manage the general Reservation inbox daily.
• Ensure that all definite group bookings and addendums are accurately entered as they are received for a 5-year horizon; all groups with a 1-year horizon are to be completed within 1 business day of turnover.
• Monitor inventory availability imbalances for the rolling 120 days. Assist and advise on strategic balancing and complimentary upgrading or outreach and downgrading as needed for inventory management and hotel straight-line availability
• Provide weekly updates through Resort Pass
• Have thorough knowledge of all property revenue management systems.
• Update Group blocks and enter rooming lists in ORS, as needed.
• Oversee accurate input of reservations into Opera.
• Manage/Maintain the Group Assignment form
• Participate in daily Operations (GEM) meetings and relay pertinent information that impacts other departments.
• Conduct monthly ATGT meetings with the Revenue team.
• Have bi-weekly 1:1s with