Sr. Director - IT Vendor Management Office, Shared Services

McKesson is an impact-driven, Fortune 10 company that touches virtually every aspect of healthcare. We are known for delivering insights, products, and services that make quality care more accessible and affordable. Here, we focus on the health, happiness, and well-being of you and those we serve – we care.

What you do at McKesson matters. We foster a culture where you can grow, make an impact, and are empowered to bring new ideas. Together, we thrive as we shape the future of health for patients, our communities, and our people. If you want to be part of tomorrow’s health today, we want to hear from you.

Position Description

The Sr. Director - IT Vendor Management Shared Services is responsible for managing and overseeing the relationships with technology suppliers and service providers. Their role includes selecting vendors, negotiating contracts, ensuring service delivery, monitoring performance, and maintaining strong communication channels. They also work to optimize vendor services and ensure compliance with organizational policies and requirements, often seeking to achieve cost efficiency and quality standards. Additionally, the IT Vendor Manager may be involved in risk management and strategic planning to align vendor services with business objectives.

This leader is responsible for defining and executing the roadmap for cross-functional IT Vendor Management processes, ensuring operational excellence, process standardization, and governance across the following IT Shared Services Areas: 

• Enterprise Applications,

• Enterprise Infrastructure & Technology Platforms,

• Data, Architecture & Platform,

• Operational Excellence & Governance.

In coordination with the Service Delivery Managers, this leader is responsible for ensuring that services are delivered to clients or customers efficiently and effectively. Their role involves overseeing the delivery process, collaborating with service teams, and maintaining high service quality standards. They act as the primary point of contact between the service provider and the Service Delivery Manager, addressing any issues or concerns that arise.

Additionally, the role monitors service performance, implements improvements, and ensures compliance with service level agreements (SLAs). They also focus on optimizing processes, managing resources, and aligning service delivery with the organization's strategic goals to enhance customer satisfaction and achieve operational excellence.

This role requires a leader who can collaborate with senior McKesson Executives, aligning IT Vendor Management strategies with broader corporate objectives and driving the improvement of service quality and process efficiency. Additionally, the Sr. Director will ensure strict adherence to internal policies, contractual commitments, and regulatory requirements, enforcing governance standards across all third-party engagements.

With oversight of a geographically diverse team, the Sr. Director will manage the performance of both internal staff and external third-party providers, ensuring effective resource allocation and alignment with McKesson’s operational goals. The successful candidate will lead initiatives that promote collaboration, accountability, and operational excellence while ensuring McKesson maximizes the value from its vendor partnerships.

This position calls for a strategic thinker with strong leadership abilities, deep expertise in vendor management, and a proven track record of managing complex, high-value third-party relationships in a regulated environment.

This role will be an overall, effective manager, communicator and a proven thought leader who is able to conceptualize, plan, program and implement. The IT VMO Shared Services Sr. Director may be called upon to represent more senior executives with Service Providers as appropriate. The correct candidate will possess energy, create enthusiasm for advancing the strategic sourcing strategy, and execute the strategy with each service provider.

Key Responsibilities

Process Oversight & Optimization

• Key Focus Areas:

  • Performance (SLA) Management

  • Third Party Resource Management

  • Data & Analytics

• Lead the evaluation, standardization, and streamlining of vendor management processes to enhance efficiency and reduce operational bottlenecks.

• Implement automation solutions for recurring vendor management tasks, ensuring scalability and minimal manual intervention.

• Establish a robust data and analytics framework, ensuring that key performance indicators (KPIs) and metrics are captured and accessible for real-time decision-making.

• Develop and mai