Client Relationship Manager

Salary Range: $48,000 - $110,000

 

We’ve Got You Under Our Wing

We are the duck. We develop and empower our people, cultivate relationships, give back to our community, and celebrate every success along the way. We do it all…The Aflac Way.

 

Aflac, a Fortune 500 company, is an industry leader in voluntary insurance products that pay cash directly to policyholders and one of America's best-known brands. Aflac has been recognized as Fortune’s 50 Best Workplaces for Diversity and as one of World’s Most Ethical Companies by Ethisphere.com.

 

Our business is about being there for people in need. So, ask yourself, are you the duck? If so, there’s a home, and a flourishing career for you at Aflac.

 

Worker Designation – This role is designated as a remote role. You will be expected to work from your home, within the continental US. Although this role is designated as remote, there may be occasions that you are requested to come to the office based on business need. Any requests to come to the office would be communicated with you in advance.

 

What does it take to be successful at Aflac?

• Acting with Integrity
• Communicating Effectively
• Pursuing Self-Development
• Serving Customers
• Supporting Change
• Supporting Organizational Goals
• Working with Diverse Populations

 

What does it take to be successful in this role?

• Experienced project/timeline management with the ability to successfully manage multiple projects at once
• Knowledgeable in processes related to acquisition, implementation, service and billing of accounts
• Strong project management, leadership, problem solving, and practice development skills
• Strong personal computer skills with experience in Windows-based software
• Excellent negotiation, presentation, public speaking, written & verbal communication skills

 

Education & Experience Required

• Bachelor’s Degree in a related field
• 5 - 6 years of job-related experience
• 2 years experience as a Client Manager or Account Relations Manager, OR equivalent external experience

Or an equivalent combination of education and experience

 

Education & Experience Preferred

• Two years insurance, healthcare, and/or financial industry experience (internal and/or external)
• Experience in a service related area such as client services, sales support, coordinating activities associated with the processing of group enrollments

 

Travel

• Less than or equal to 25%

 

Principal Duties & Responsibilities

• Manages and drives implementation and relationships for the more complex, highly customized broker cases; manages and monitors the account health of assigned block of business (identifying risks, barriers, suspense, overall service standards, etc.); develops and maintains written records and materials regarding administrative support of the account; ensures smooth post-sale service activities such as enrollment system setup, billing and reporting solutions, timelines, ongoing administrative setup/support and monitors ongoing activities
• Works with career associates, brokers and clients to gather enrollment requirements such as enrollment dates, number of employees, benefit participation rules, plans to be offered, type of systems currently used, SLA’s, enrollment type and key milestone dates
• Develops a working relationship to include periodic personal and frequent telephone contacts to monitor all areas of service; analyzes problems and develops solutions to correct a situation and prevent reoccurrence; communicates the resolution and monitors to ensure its success; facilitates working effectiveness of supporting business units; manages the delivery of service internally to achieve a high level of account satisfaction
• Provides dedicated support for assigned accounts with accurate, timely and transparent delivery of account level stewardship reporting, post-enrollment debriefing, decision-support tools, and enrollment solutions after the case is sold; executes a renewal and re-enrollment strategy for the account that drives premium and increases customer satisfaction; implements strategies and leverages Aflac services for existing clients; ensures requirements for initial account set-up and re-enrollment activities are met for assigned accounts with business units
• Develops, updates, and maintains account profiles; provides central coordination of ongoing administrative services with other business units to ensure that account issues are avoided or resolved promptly and prevent re-occurrence; uses broad experience to make independent decisions regarding the best solution to co