Senior Manager, Community

Alma is on a mission to simplify access to high-quality, affordable mental health care. We do this by making it easy and financially rewarding for therapists to accept insurance and offer in-network care. When a provider joins Alma, they gain access to a suite of tools that not only help them better run their business, but also grow it sustainably and develop as a provider. Alma is available in all 50 states, with over 20,000 therapists in our growing network. Anyone looking for a therapist can browse Alma’s free directory. Alma has raised $220.5M in funding from Insight Partners, Optum Ventures, Tusk Venture Partners, Primary Venture Partners, First Round Capital, Sound Ventures, BoxGroup, Cigna Ventures, and Rainfall Ventures. Alma was also named one of Inc’s Best Workplaces in 2022 and 2023.

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Alma is redefining what it means to be part of a professional therapeutic community. As the leader of our Community function, you will be the primary architect of Alma's engagement ecosystem, supporting our rapidly growing national network of private practice mental health providers.

You will define the annual vision that bridges the gap between our members’ needs and our business objectives, ensuring that every interaction within our community adds tangible value. Reporting to the Sr. Director of Product Marketing, you will lead a high-performing team to position Alma as a pioneer in modern community engagement during a period of rapid organizational scaling. This is a rare opportunity to shape a company’s foundational philosophy on belonging and professional growth at a time when community-driven trust is our greatest competitive advantage.

What you’ll do

• Define and own the vision and strategy for the community function, aligning around shared priorities within the company, success metrics, and long-term impact.
• Establish, track, and evolve function-level KPIs and growth forecasts to measure community health, engagement, and business ROI.
• Lead, coach, and scale a high-performing, inclusive team: matching talent to roles, fostering autonomy, and sustaining excellence through change.
• Drive cross-functional programs and initiatives by translating community insights into influence at the executive level, shaping product, marketing, and company strategy.
• Design, optimize, and automate complex processes and programs to improve execution quality, scalability, and operational efficiency.
• Manage the community budget and resource allocation, balancing experimentation and informed risk-taking with accountability for outcomes.
• Oversee and negotiate strategic external partnerships and vendors, extending the community’s reach and strengthening its role within the broader ecosystem.
• Navigate complex stakeholder dynamics across the organization to align community outcomes with company goals and engagement philosophies.
  
  

Who you are

• You have 5+ years of experience in community management, marketing, or customer success, including at least 2 years leading a team.
• You are a strategic operator who translates high-level business goals into actionable, scalable community roadmaps informed by data, benchmarks, and trends.
• You have a strong track record of business impact, with experience forecasting growth, managing meaningful budgets, and clearly articulating community ROI.
• You lead with empathy and high standards, coaching teams through ambiguity, change, and growth while maintaining accountability and momentum.
• You excel at cross-functional influence, confidently representing your function in senior-level discussions and aligning diverse stakeholders toward shared outcomes.
• You are tech-fluent, with experience leveraging AI-driven insights and community tools to drive personalization and operational efficiency.
• You bring an owner’s mindset, taking full accountability for community health, program success, and the development of the people on your team.
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