Technical Customer Care Specialist I (Dealertrack )

Company

Cox Automotive - USA

Job Family Group

Customer Care Group

Job Profile

Technical Customer Care Specialist I

Management Level

Individual Contributor

Flexible Work Option

Can work remotely anywhere in the specified country

Travel %

No

Work Shift

Compensation

Hourly base pay rate is $15.87 - $23.75/hour. The hourly base rate may vary within the anticipated range based on factors such as the ultimate location of the position and the selected candidate’s knowledge, skills, and abilities. Position may be eligible for additional compensation that may include commission (annual, monthly, etc.) and/or an incentive program.

Job Description

At Cox Automotive we’re forward-thinking innovators who put people first. Our award-winning workplace culture is centered on inclusion and kindness, and we’re looking for people to join our mission to be a force for good in the world.

Come build a better future with the Dealertrack Customer Care team, part of the Cox Automotive family of businesses, as we are hiring for our Technical Customer Care Specialist I position.

Are you Customer Service oriented and looking for opportunities to grow? Look at the skills below and apply if this sounds like you!

This is a Remote Call Center position with the expectation that the candidate will be scheduled Monday - Saturday, to work between the hours of 7AM - 7PM. Candidates can be located anywhere in the United States but must be comfortable working in the Central Time Zone.

Key Responsibilities  

• The Technical Customer Care Rep will be responsible for routine customer questions relating to product usage, as well as technical support issues relating to the Dealertrack family of products 
• Handle routine customer questions relating to product usage, as well as technical support issues  

• Maintains expert-level knowledge of MotoSnap Solutions and Products 
• Develops and maintains strong technical expertise in Dealertrack products and those devices and platforms upon which the products function 
• Accurately logs all customer information in the CRM customer ticketing system 
• Adhere to corporate objectives for ticket processing and associated support service level agreements for response time and ticket closure  
• Follow-up skills 

• Ability to handle and respond to multiple open issues 
• Able to work independently with little direction and multi-task and handle various tickets at once while being extremely productive and timely 
• Ability to work required shifts both independently and within a team organization  
• Facilitate communication from Support Team to other departments as needed to complete Cases 

Qualifications :

Minimum

• High School Diploma/GED
• Generally, less than 2 years of experience
• Must be flexible to work any shift during business hours, currently Monday - Saturday, 7AM - 7PM (hours subject to change to meet business needs) 

Preferred

• Technical background preferred  
• Associates Degree or Technical Certification required or equivalent work experience 

• Knowledge of various computer applications including experience with business support applications such as MS Office (Word, PowerPoint, and Excel) required 
• Excellent oral and written communication skills  
• Experience working in a team environment and assisting others as applicable  
• Ability to type 40+ WPM 
• Follow-up/follow-through skills
• Ability to handle and respond to multiple open issues 

• Able to work independently with little direction and multi-task and handle various tickets at once while being extremely productive and timely 

  

Drug Testing

To be employed in this role, you’ll need to clear a pre-employment drug test. Cox Automotive does not currently administer a pre-employment drug test for marijuana for this position. However, we are a drug-free workplace, so the possession, use or being under the influence of drugs illegal under feder