Job Description Summary

Organization Summary Statement:

The Director of Student Services and Success provides strategic and operational leadership for student services in the College of Education at the University of Maryland, College Park. The role advances an inclusive, end-to-end student experience by overseeing integrated teams that support students from orientation through graduation, certification and career entry.

The Director manages undergraduate and graduate student services, including recruitment, admissions, advising, records, degree completion and engagement, while overseeing staff, budgets and student success initiatives aligned with institutional priorities and compliance requirements. Serving as the primary contact for undergraduate advising, the Director represents the Dean’s Office on policy interpretation and exceptions.

The position leads key areas, including graduate admissions, advising and student systems, driving data-informed decision-making and continuous improvement. Responsibilities also include oversight of academic records and processes, including registration, graduation clearance, certification, academic standing and NCAA compliance.

Additionally, the Director advances student organizations, co-curricular engagement, and initiatives that promote belonging, retention, and student success.

Physical Demands: Extended periods of desk and computer work. Frequent typing, data entry and document preparation. Effective communication in person, by phone and via virtual platforms. Occasional standing, walking and movement across campus for meetings and events. Occasional light lifting (10–20 lbs.). Ability to travel for meetings, programs and university events. Periodic extended hours during peak cycles (advising, orientation, commencement, admissions, graduation clearance). Ability to maintain accuracy and professionalism in a fast-paced environment with frequent interruptions.

Licenses/Certifications: N/A

Minimum Qualifications

Education: Bachelor’s degree from an accredited college or university.

Experience: Ten (10) years of experience in higher education, academic advising, student personnel administration, or counseling. Five (5) years of experience supervising or managing professional staff.

KNOWLEDGE, SKILLS, & ABILITIES:

Knowledge of student advising and counseling best practices.
Knowledge of program management and administration best practices.
Skill in oral and written communication.
Skill in the use of Microsoft Office and Google Workspace products.
Ability to interpret and apply policies, procedures, regulations, and laws.
Ability to multitask while demonstrating a commitment to customer service.

Additional Job Details