Public Housing Reasonable Accommodation Coordinator (PHRAC)

Job Description

The Management Services Department supports public housing operations by overseeing lease enforcement activities and leading the implementation of key initiatives aimed at enhancing service delivery and strengthening NYCHA’s effectiveness as a landlord. The department is also responsible for the development and implementation of operational policies. Among its core functions is the Public Housing Reasonable Accommodation Coordinator (PHRAC), which manages and facilitates reasonable accommodation requests in accordance with applicable laws and NYCHA's compliance obligations.

Reporting to the Office of Tenancy Administration (OTA) Manager for Management Services. PHRAC (Public Housing Reasonable Accommodation Coordinator) is responsible for managing, reviewing, and evaluating reasonable accommodation requests submitted by residents, including non-voucher applicants and Section 8 voucher holders residing in NYCHA developments. PHRAC issues determinations based on a thorough, case-by-case evaluation in accordance with federal, state, and local disability rights laws.

In addition to processing accommodation requests, PHRAC provides assistance to applicants and residents with disabilities in accessing NYCHA's housing services, programs, and activities. The role also serves as a key liaison between the disability community and NYCHA departments, ensuring compliance with Section 504 of the Rehabilitation Act, the Americans with Disabilities Act (ADA), the HUD-NYCHA Voluntary Compliance Agreement, and other applicable housing laws.

Duties include but are not limited to the following:

- Collaborate and consult with internal and external stakeholders including executive leadership, senior management, line staff, residents, and partner agencies such as HPD, DHS, HRA, DFTA, and third-party organizations to evaluate and determine reasonable accommodation requests.
- Conduct in-person and telephone interviews with tenants and/or service providers as part of the interactive process to assess documentation and explore viable alternatives to original
accommodation requests.
- Review, evaluate, and process escalated reasonable accommodation requests through the Siebel case management system.
- Track and monitor the status of reasonable accommodation requests to ensure timely and appropriate processing in compliance with applicable policies and regulations.
- Identify and coordinate relocation options for individuals and families, prioritizing cases based on urgency and eligibility.
- Serve as liaison for residents, applicants, agency partners, and advocacy groups, providing updates on assigned cases, transfer status, and public housing or Section 8 application progress.
- Use Siebel and other NYCHA databases and information systems to research case information and maintain accurate records.
- Educate residents and partners on NYCHA policies, procedures, and documentation requirements related to reasonable accommodation and housing services.
- Represent NYCHA at presentations and community outreach events to provide information on application processes and support services.
- Prepare and submit monthly reports detailing statistical data and case outcomes for internal review.
- Perform additional related duties as assigned.

Additional Information
1. These positions are open as a promotional opportunity and on a direct transfer (lateral) basis.
2. These vacancies are for a title which is normally filled through the Automated Transfer List System (ATLS). However, employees applying to this location via the Automated Transfer List System (ATLS) must reapply to this vacancy posting to be considered for this position.
3. NYCHA employees applying for transfer, promotional, title or level change opportunities must have served a period of one year at current location and in current title and level (if applicable).

NYCHA provides benefits that include a choice of medical coverage plans, deferred compensation plans and a defined pension benefit plan as a member of the New York City Employees’ Retirement System (NYCERS).

NOTE: IF THIS APPOINTMENT IS MADE ON A PROVISIONAL BASIS PURSUANT TO 65 OF THE NYS CIVIL SERVICE LAW, NO TENURE OR PERMANENCE ACCRUES TO AN INCUMBENT IN THIS POSITION BY VIRTUE OF SUCH APPOINTMENT.

NOTE: This position is open to qualified persons with a disability who are eligible for the 55-a Program. Please indicate in your cover letter that you would like to be considered for the position under the 55-a Program. For detailed information regarding the 55-a Program, please visit the link below:
https://bit.ly/55aProgram

Please read this posting carefully to make certain you meet the minimum qualification requirements before applying to this position.

HOUSING ASSISTANT (HA) - 80201

Qualifications

A baccalaur