OC- Customer Service Representative

Founded over 40 years ago, American Leak Detection is the world leader in the accurate, non-destructive detection of hidden water, sewer, gas and swimming pool leaks. American Leak Detection sets the standard for non-invasive leak detection and repair using proprietary methods and the most advanced, sophisticated technology. Our customers include residential homeowners and industry professionals like plumbers, building contractors, insurance adjusters, apartment managers, drain cleaners, restoration specialists, and municipalities.

American Leak Detection is looking for a proactive, service-oriented worker with a positive attitude to join our team as a Data Entry/Customer Service Representative (CSR). Great candidates will be a seamless liaison between customers and our service technicians. Must meet all assignment deadlines and have a desire for growth within the company.

Duties include:

• Answer incoming customer calls

• Provide service information

• Confirm recommendations and estimate appropriate services

• Schedule appointments

• Transcribe technician field reports

• Follow all state and code requirements

• Bring attention to any procedure/policy failures and/or corrections

Required Qualifications:

• Accurately type 40 WPM

• Exceptional Customer Service Skills

• Professional Phone Manner

• Ability to multitask in a fast-paced, high-call environment

• Excellent grammar, spelling and punctuation

• Must be able to pass a criminal background check and drug screening

Preferred Qualifications:

• Phone-related customer service experience

Desired Qualifications:

• Bilingual a plus

Relevant Work Experience: 1+ year

Education Level: High School or equivalent

Salary/Wage: Starting pay $17/hr. +, negotiable with experience

Benefits: Paid vacation, paid holidays, 401K matching, health insurance, paid training