Sales Support Specialist - 4 Month Contract

SUMMARY OF RESPONSIBILITIES 

Provide support to FirstKey Homes Licensed Sales team and customers by calling company-generated leads, helping prospects with Self-Guided Tours, assisting prospects in completing the application process, and scheduling appointments for them to speak with a Licensed Real Estate Agent, as appropriate. Sales Support Specialists will receive lists of potential renters they will be responsible for calling and emailing. These calls will determine the overall interest of the prospective renter and assess whether they meet FirstKey Home’s requirements for leasing homes.   

 

ESSENTIAL DUTIES 

• Make high-volume outbound phone calls 100-150 per day 
• Pre-qualifying potential renters 
• Schedule pre-qualified appointments for the Licensed Sales Team, as appropriate 
• Documented follow-up attempts, including notes placed on lead guest cards, are required 
• Informing prospects of the Next Steps and Call to Action to get the prospects to complete applications 

• Prioritizing leads with self-tour activity 
• Saturday and Sunday Required
• Lead Coordination Specialist will be responsible for: Calling Listing and Showing Leads and following up with potential, canceled or aged applicants 
• Complete and maintain company-provided Fair Housing Training 
• This brief summary is not an all-inclusive description of job duties.  Other job duties and responsibilities may also be assigned by the incumbent’s manager at any time based upon Company need. 

 

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. 

 

WORKING CONDITIONS 

• Primarily working indoors, office environment. 

• No travel 
• Repetitive use of hands to operate computers, printers, and copiers. 
• Call Center, on phones entire day 
• Prolonged exposure to computer screens. 
• May sit for several hours at a time. 

REQUIRED EDUCATION AND EXPERIENCE  

• High School Diploma 
• Excellent customer service skills required, including call control and guidance  
• Excellent oral and written communication skills 
• Ability to multi-task and handle multiple priorities 

• Ability to work well independently and within a team environment 
• Experience using office productivity software tools like Microsoft Word, Microsoft Excel, Microsoft Outlook 
• Strong writing and communication skills 
• Dependable and ability to maintain scheduled time consistently; ability to work weekend rotations (Saturday and Sunday) minimum two times a month 

 

PREFERRED EDUCATION AND EXPERIENCE  

• Prior phone sales, telemarketing, or appointment setting preferred 
• Multi-family or single-family call center leasing experience a plus 
• Strong pipeline lead management skills 
• Microsoft Teams and CRM platforms a strong plus 

• Experience in lead generation, sales, or Real Estate 

 

REQUIRED KNOWLEDGE 

• Customer and Personal Service — Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction. 
• English Language — Knowledge of the structure and content of the English language including the meaning and spelling of words, ru