Senior Manager, Global Strategic Partnerships (100% Remote US/Canada)

Before we dive into the role, let’s talk about flexibility. At Zip, our office is in New York City but we can hire from anywhere across the United States. Our Zipsters can choose where and when they work by taking full advantage of our hybrid-work environment.
So whether you’re fully remote, mostly in the office or a mix of the two, you’ll be empowered to do whatever brings out your best.
About us
We are Zip, a global Buy Now, Pay Later company providing fair and seamless solutions that simplify how millions of people pay. Our journey began in Australia, has taken us to multiple different markets and we’re just getting started.
We exist to create a world where people can live fearlessly today, knowing they’re in control of tomorrow. Focused on product innovation that puts people at the centre, we put the financial well-being of our customers and merchant partners at the heart of everything that we do.
🏠 This role is 100% remote from anywhere in the United States 🇺🇸 or Canada 🇨🇦
🟪 Please consider applying even if you don't meet 100% of what you read 🟪

Our merchant and consumer growth ambitions at Zip require a strategic partnerships leader to help us build an enduring partnership pipeline in North America. As our Manager, Global Strategic Partnerships, you will use your deep understanding of the payment partnerships landscape, and be a strong sales and relationship leader. You will work closely with the internal and external executives, product, sales and finance teams to help Zip gain a leading share of the market.
Reporting to the Senior Director, Partnerships & Payment Strategy in Partnerships (an exceptionally nice human who resides in Australia and is globally known for his payment space expertise), you'll be part of a team that drives:
Payment Strategy: Develop strategy and approach to optimize (process and economics) payment processing, both issuing and acquiring, by working with our payment partners, i.e., schemes, payment processors, wallet providers, etc.
Partnership Enablement: Assess and negotiate global deals with different channels, i.e., PSP’s, eCommerce platforms, Integration layers, etc., to drive revenue via new SMB and Enterprise merchant acquisition via our distribution partners.
Partnership Management: Drive and track merchant KPIs with our distribution/strategic partners.

Success Metrics

• You'll bring in new distribution partners, and optimize existing partners to drive: Merchant Growth; TTV and Revenue Growth; Net Transaction Margin Growth
• Improve our brand score across payment industry and merchants
• Collaborate with Sales organizations to optimize the merchant's sales process

Core Responsibilities

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Analyze Market & Payment Landscape and Create New Opportunities
• Develop a consolidated view of payment trends across markets and develop recommendations on new trends/opportunities.
• Conduct deep dives on new opportunities across key verticals.
• Educate executives and sales team on the landscape and partnership opportunities.
• Negotiate commercial deals with strategic partners.

Manage Relationships with Strategic Partners to Grow Market Share
• Develop growth strategy and approach for our key distribution verticals (eCommerce platforms, PSPs, orchestration layers, payment networks).
• Consistently achieve new merchant growth and transaction volume objectives through the partners you source.
• Lead regular education, relationship building and knowledge share between partner teams, and Zip teams.
• Optimize commercial outcomes for Zip across North America and ANZ.
• Work hand-in-hand with Product, Engineering, and Sales teams.

Collaborate with Regional Sales, Product and Marketing Leads on Innovation
• Understand future developments and what Zip can leverage ahead of competitors.
• Become thought leader in partnerships and merchant experience for Zip.
• Collaborate with partners to understand their plans and to develop innovative products and high-impact co-marketing initiatives that will help the partner and Zip succeed.
• Engage with regional sales, product and marketing teams to drive adoption of partner and merchant needs.

Manage Internal Relationships and Expectations
• Regularly align with the regional counterparts to understand intra-region trends, best practices, to get the best results for Zip.
• Regularly share updates on all partnerships, opportunities, and risks with key regional stakeholders.
• Ensure strong processes are built for the success of all partnerships and merchants we bring on.
• Track and analyze partner performance (merchant growth and transaction volume) on Zip and make recommendations for strategic courses of action and improvements.

Role Requirements