Functional Consultant - HR Service Delivery and Data & Reporting

About Us

At ANZ, we're shaping a world where people and communities thrive, driven by a common goal: to improve the financial wellbeing and sustainability of our millions of customers.

 

Banking is changing and we’re changing with it, giving our people great opportunities to try new things, learn and grow. Whatever your role at ANZ, you’ll be building your future, while helping to build ours.

About the Role

The Journey Expert – T&C HR Service Delivery is accountable for the end-to-end system support of the HR Service Delivery Module within the Service Now Platform encompassing HR Case and Knowledge Management, Employee All Boarding journey, Empoyee Relations, Employee Service Portal, (PeopleHub), Employee Service Requests, Virtual Agent, HR Agent Workspace and the Now Mobile.  This encompasses all of the HR Functions – from Core HR Administration, Talent Acquisition, Talent Development, Talent Management, Time and Attendance, Payroll, Compensation and Benefits, Reporting, Analytics and Experience Management. In addition, this role will also have oversight and accountability with the SAP Enable now platform as well. Knowledge of and experience in the HR functions and HR business processes, ability to drive requirements confirmation discussions, fit-gap analysis, prototyping and system configuration, data conversion (where applicable), testing and defect management are some of the skills and activities expected to be performed in the role of a functional consultant. 

 

The Journey Expert – T&C Data and Reporting acts as a bridge between various data applications and the Google Cloud Platform (GCP) engineering team. This role involves supporting the T&C Data and Reporting team, ensuring integration and communication between key HR systems like SuccessFactors, SNOW, Qualtrics, and GCP. It requires knowledge of HR processes, leading requirement discussions, performing fit-gap analysis, data conversion, testing, and defect management.

 

Role Type: Permanent 
Role Location: Flexible in AU
Work Hours: Full-time

*The role has multiple opportunities at different levels depending on the relevant years of experience

What will your day look like?

• Collaborate with Global Digital Employee Experience Leaders and Global Talent Management & Learning SMEs to support business process improvements and functionality enhancements related to data.

• Ability to review and assess changes in the HR stack and determining how to deliver those changes.

• Enable the data model supporting the T&C team in these areas.

• Work on HR continuous improvement projects, including requirements, design, testing, implementation, training, and end-user support.

• Collaborate closely with stakeholders and internal technology partners to architect technology solutions based on industry best practices needed to drive business alignment.

• Collaborate with Business Product Owners to create technical user stories based on business-defined features that align with SAP SuccessFactors, ServiceNow, GCP configuration and other supported source applications.

• Recognize available options and select the appropriate course of action to continuously improve solutions and delivery processes with the highest business value. Proactively identify, resolve, or bring up issues, concerns, and impediments to get the project developed with efficiency and maximum effectiveness.

• Manage and develop customer relationships and perceptions to achieve mutual goals.

• Product design and gap analysis to standard product functionality.

• Liaise with onshore and offshore development teams to deliver robust solutions on time.

• Demonstrate the ability to plan, prioritize and organize your time, project schedules and multiple project activities.

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