Technician, Quality (USA)

 

 

Be Part of the Future of Sleep!

 

At Serta Simmons Bedding (SSB), we're more than a mattress company, we're a leading global sleep company with a mission to help people sleep better so they can live healthier lives. With a 150-year heritage in delivering industry-leading sleep solutions, we own iconic brands including Serta®, Beautyrest®, Simmons® and Tuft & Needle®.

 

Job Family

Plant Hourly

Exempt/Non-Exempt

Non-Exempt

Function

MFG Hourly

Essential Duties and Responsibilities

Provide technical quality support for multi-shift, high volume production facility. Support building a customer focused quality culture through data collection, process monitoring, root cause analysis, and corrective action implementation.

You will foster a safety culture and the implementation of safety policies and training in compliance with the company safety program and OSHA regulations to eliminate work related injuries.

Perform audits of the quality management system; perform process and product audits

Lead root cause analysis and implementation of corrective actions

Maintain line quality metrics and dashboard and participate in quality reviews

Monitor and review CTQ / SPC / Error Proofing Controls at every level

Collect, analyze, and report data and participate in improvement projects

Assist with training the plant associates in the QMS and TQM principles

Review and report supplier quality issues; review/manage/escalate supplier RCA/corrective actions.

Participate in plant trials, write reports and generate improvement ideas

Support the overall continual improvement of quality effort for the site to drive increasing quality performance with the customer

Participate and support SSB corporate quality initiatives

Functional/Technical Competencies

Process Control (SPC, Error Proofing, Monitoring, Process Improvement)

Knowledge of basic measuring tools (Caliper, tape measurer, carpenter’s square)

Root cause analysis (5 Why analysis, cause and effect diagrams)

Auditing (execution, reporting, corrective action)

Organized and Logical/Process Thinking

Strong communicator (written, verbal, presentation)

Results oriented/Sense of Urgency

Competencies

Customer Focused

Process oriented

Adapt to change, foster and drive continuous improvement

Team player

Experience/Education

Required

HS diploma or GED

One to three years in manufacturing

Proficient in MS Office (Word, Excel, Power Point)

Must be able to read, write, and speak English

Must be at least 18 years or older

Preferred

Associates degree in Manufacturing, Quality, Statistics, Engineering, Business or other

One year in a Quality role

Lean training / certification

Have or be prepared to work towards Certified Six Sigma Green Belt

Job Factors/Work Environments

85% Walking/standing in manufacturing plant and warehouse distribution environment

15% sedentary

Key Relationships

Plant Quality Engineer, Production Manager, Production Supervisors, Maintenance Techs, KPO (Lean), Production Scheduler, HR 

Competencies

Results FocusProject ManagementTeamworkQualityProblem Solving/Analysis

 

Why work at Serta Simmons Bedding?

 

When you join SSB, you become part of a winning and diverse team that is excited and committed to helping people get better sleep. We provide inspiring career opportunities, competitive benefits, employee perks, and the chance to be part of the future of sleep.

 

Benefits and Perks (USA, Salary non-union- optional):

• Health, Dental, and Vision (starts on day one)
• Annual employee contribution to HSA
• 401K with company match
• Paid Time Off / Vacation
• 12 company holidays
• Sick days
• Company paid short- and long-term disability
• Paid parental leave
• Discount programs including Friends and family discounts
• Referral Bonus
• Tuition Reimbursement

 

Employees are required to comply with COVID policies established by a vendor or customer.

 

It is our policy to abide by all federal, state, and local laws prohibiting employment discrimination, with respect to all terms and conditions of employment, based solely on a person’s race, color, religious creed/religion, sex (including pregnancy, sexual orientation, or gender identity), national origin, ancestry, citizenship status, disability, age, military status, or status as a Vietnam-era or special disabled veteran, marital status, registered domestic partner or civil union status, gender (including sex stereotyping or expression), medical condition gen