Customer Service Expert- Collections

Now is a great time to join AllianceOne! As a subsidiary of Teleperformance, AllianceOne provides employees the opportunity to be part of a global leader in contact center management, with the benefit of capitalizing on the global presence the company has built throughout the years. Teleperformance creates more value by providing a better customer experience.

Job Description:

Job Opening: Customer Service Expert- Collections

Location: Maumee, OH (On-Site Only)

Hours: Monday- Friday 8 am- 5 pm

Pay and Benefits:

The pay rate for this position is $15.00/hour with the opportunity to earn bonus monthly.

Our comprehensive benefits include, but are not limited to: Health Insurance (Medical/Dental/Vision), HSA/FSA plans, Generous Paid Time Off package, EAP, 401k after 90 days and much more! 

You will be eligible for Health benefits on the first of the month following your hire date, or coincident to your hire date if you were hired on the first of the month.

Key Responsibilities and Accountabilities

Resolve basic types of customer inquiries

Provide excellent customer service to customers by:

• Quickly and accurately identifying and assessing individual customer needs and taking appropriate action steps to satisfy those needs
• Solve problems systematically, using sound business judgment and following through on commitments
• Responding to customers in a polite and courteous manner
• Projecting patience, empathy, caring and sincerity in voice tone and words
• Establishing rapport over the phone quickly and remaining positive and upbeat
• Express thoughts and information clearly and succinctly
• Inspiring confidence and positively influence the behavior, actions, and thoughts of others
• Communicating unpleasant or negative information in a tactful manner
• Ensure the average call monitoring score meets or exceeds quality standards
• Ensure proficiency in all product lines instructed in classroom training

Consistently meet established productivity, schedule adherence, and quality standards

Be flexible, adjust quickly, and react positively to change

Demonstrate the ability to build and maintain productive working relationships with others and contribute as an effective staff

Establish and maintain control of inbound calls using a well-organized call structure

Special projects as required

Perform special assignments and other duties as required.

Decision Making Authority

• Resolutions to consumer inquiries and issues following client guidelines and all rules and regulations.

If you like wild growth and working with happy, enthusiastic over-achievers, you'll enjoy your career with us!

AllianceOne is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, disability, age, sexual orientation, gender identity, national origin, veteran status, or genetic information. AllianceOne is committed to providing access, equal opportunity and reasonable accommodation for individuals with disabilities in employment, its services, programs, and activities. To request reasonable accommodation please email us at recruiting@allianceoneinc.com.

Questions?

• Please review our privacy notice available at the following www.allianceoneinc.com/careers
• For additional information on AllianceOne visit our website at www.allianceoneinc.com