Customer Service Rep (Must be fluent in French) Job

Primary location: Lancaster, Pennsylvania 
Relocation offered: No 
Employment status: Full-Time 
Travel: No 
Non-compete: No 

The estimated base salary range for this role is “50,000 - 55,000” per year.  
Individual pay is based upon location, skills and expertise, experience and other relevant factors

​What does it mean to work at Armstrong?

It means being immersed in a supportive culture that recognizes you as a key player in Armstrong's future. We are a large company with a local feel, where you will get to know and collaborate with leadership and your colleagues across the company.

By joining us, you'll have the opportunity to make the most of your potential. Alongside a competitive remuneration package, you will receive:

A benefits package including: medical, dental, prescription drug, life insurance, 401k match, long-term disability coverage, vacation and sick time, product discount programs and many more.
Personal development to grow your career with us based on your strengths and interests.
A casual work environment where we have a recognition program for our team, and service awards. You will also be able to make the most of our fitness center and lunchtime cafe. 
A working culture that balances individual achievement with teamwork and collaboration. We draw on each other's strengths and allow for different work styles to build engagement and satisfaction to deliver results. 
​

 

 

We are currently seeking a French Bilingual Customer Service Representative to join our Building Products Customer Focus call center.   This REMOTE position will provide both internal and external customers with technical product information and problem-solving services.  You will provide support and service to the Armstrong Building Products sales organization as well as a broad range of external customers including distributors, wholesalers, contractors, retailers, architects, interior designers and developers.  If you are a positive, energetic person with a commitment to providing excellent customer service, and you enjoy working in a call center environment, this may be the right opportunity for you! 

 

What’s in it for you!

• Enjoy the flexibility of a remote work environment with core hours from 8:00 AM to 4:30 PM — and room to adjust your schedule to fit your life.
• Thrive in an independent role where you can take ownership of your work and make a real impact.
• Gain valuable insights and broaden your perspective by interacting with a diverse range of customers and industries every day.

 

What you will do

• Communicating daily with both external and internal customers to resolve any service issues
• Receiving and addressing inquiries regarding technical product information, performance, certification, contractor and distributor order/credit status, inventory status, complaint and or claim status, sales aid status, as well as promotions and programs for both contractors and distributors
• Offering alternatives to resolve problems
• Receiving and accurately entering orders into the on-line customer order entry system (SAP) and processing them through shipment
• Assuring accurate pricing is applied prior to shipment
• Contacting customers in advance of planned shipment for the purpose of making item/order changes or selling substitutions of other products
• Arranging for shipment using various transportation modes to various delivery site conditions and requirements
• Processing samples, literature and sales aids request from field sales, customers, and clients
• Verifying the customer's job name and items ordered for a specific time period corresponds with the information in the pricing system.
• Making necessary corrections to ensure correct billings
• Facilitating the claims process (ie. billing, product defect, shipping, return materials, rebates)
• Continually working towards eliminating non-standard receivables
• Obtaining proof of accurate information for auditing purposes to determine the action that needs to be taken, which often involves generating a customer to pay letter to collect monies owed to Armstrong
• Filling in for field sales personnel during their absence
• Managing requests for Specials through ABP Specials