GUCCI | Senior Operations Controller - Woodbury Commons

Role Mission 

As a Gucci Senior Operations Controller, you will be proactively contributing to the stores’ operational governance, inventory integrity, compliance, and luxury service enablement.  You will support management in day-to-day operations including troubleshooting operational, service, facilities, and stockroom issues.  

You will make a real difference for each of our clients by offering them unique experience and turning their dreams into a Gucci creation.  

Key Accountabilities 

Operations 

• Oversee and execute shipping and receiving process and report any issues to Store Director or Operations Manager, taking the necessary steps to resolve;  

• Ensure timely movement of merchandise as directed by Store Director or Operations Manager while adhering to all procedures and guidelines, including but not limited to transfers, RTV’s and damages;  

• Ensure an accurate and organized store inventory at all times – oversee store cycle counts, scheduled inventories, and reconciliation with support and direction from the Store Director or Operations Manager;  

• Develop and share ideas to increase efficiency and reduce operational costs;  

• Support the team in the selling process, ensuring the highest level of client experience;  

• Communicate all discrepancies/issues immediately to management; 

• Process repairs and damages on a timely basis according to company guidelines;  

• Assist with physical maintenance of the boutique when needed;  

• Pack, handle, and store merchandise according to Gucci standards;  

• Place orders as needed for all supplies for the office and store; 

• Ensure compliance with company standards, procedures, and security guidelines. 

Inventory 

• Support Store Operations Controllers to ensure an accurate and organized store inventory at all times; 

• Oversee and execute store cycle counts, scheduled inventories, and reconciliation with support and direction from the Store Director or Operations Manager 

Requirements 

• 3+ years of previous senior retail operations experience and strong analytical and organizational skills