Maintenance Manager - Troy, OH

SUMMARY 

Coordinates all design, fabrication, and support activities for the assigned cost centers in the plant, striving to meet and exceed customers’ expectations. Drives process improvements through departments improving safety, quality, cost, and time.  Conducts yearly budgeting, setting, and meeting objectives.

ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Other duties may be assigned.

 

Responsible for the identification, development and implementation of programs, policies and procedures which support total customer satisfaction, both internally and externally, where applicable in relation to this position.  Talks with employees about the role of the department within Pella Corporation. Talks with employees about the importance of customer service.

 

Responsible for the safety of his/her personnel.  To accomplish these objectives, talks with employees about all safety rules, instructing them about the proper use of the machines and encourages the employees to notify him/her immediately of any machine problems or breakdowns.

 

Occasionally takes the employees on safety inspection tours and periodically reviews all emergency procedures.

In addition to this, encourages employees to use first aid and to report all major and minor injuries promptly. 

 

Also encourages employees to suggest ways to make the area or operation safer.  Enforces all safety and housekeeping rules and uses disciplinary action as needed.  Encourages employees to make their product safer.

 

Responsible for maintaining high Pella quality standards.  To accomplish this objective, continually educates all employees concerning the importance of the quality of their workmanship and by helping to educate them on the proper use of their equipment, Additionally, conducts follow-up on all customer complaints and holds employees accountable to follow proper processes.

 

Responsible for developing and managing metrics such as on time completion, on budget completion, and work order duration.  Also responsible for improving the labor efficiency of the department and managing to the budget.  To accomplish this, continually manages their area as a business unit and examines each process for improvement and encourages others to seek out ways to improve their operation.    Keeps everyone informed of the plant metrics.

 

Responsible for maintaining a low level of absenteeism. To accomplish this, explains the importance of daily attendance and of calling in if attendance is not possible. Asks the employees the reason for their absence, keeping employees informed of their current absence rate, the overall department average, and the departmental goal.  Enforces excessive absentee policies.

 

Responsible for maintaining a high level of employee morale within the department.  To accomplish this, properly orients all new employees and follows up on that orientation. Encourages all employees to read their handbooks and bulletin boards, keeps employees informed about changes in Corporation policy, and encourages a one-to-one relationship with everyone. Encourages a team effort attitude and utilizes discipline as needed to maintain Corporation policy and a good attitude within the department.

 

Responsible for two-way communication with management and service functions.  Responsible for lateral communication with other managers.

 

Responsible for one-to-one communication with employees. To improve employee communications, holds department meetings as outlined in the major objectives.

 

Responsible for improving his/her skills in technical, physical, mental, and mechanical areas that concern his/her department.

 

Supports and participates in Continuous Improvement events in relation to both cost, quality, and safety.

 

SUPERVISORY RESPONSIBILITIES 

Directly supervises 30-40 employees.  Carries out supervisory responsibilities in accordance with the organization's policies and applicable laws. Responsibilities include interviewing, hiring, and training employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems.

QUALIFICATIONS To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

 

EDUCATION and/or EXPERIENCE 

Bachelor's degree (B. A.) from four-year college or university; two years related experience and/or training; or equivalent combination of education and expe