Field Applications Specialist - Tissue Diagnostics - New York Metro Area

At Roche you can show up as yourself, embraced for the unique qualities you bring. Our culture encourages personal expression, open dialogue, and genuine connections,  where you are valued, accepted and respected for who you are, allowing you to thrive both personally and professionally. This is how we aim to prevent, stop and cure diseases and ensure everyone has access to healthcare today and for generations to come. Join Roche, where every voice matters.

The Position

Territory: New York Metro Area

Travel: 50%

The Roche Support Network offers an exciting opportunity for individuals who are passionate about problem solving. As a research-focused healthcare company, Roche is dedicated to discovering, developing, and providing innovative diagnostics and therapeutic products. With a commitment to employee development and a work environment that values respect and empowerment, Roche offers exciting career prospects for those seeking to make a significant impact on patient care.

The Opportunity:
The Roche Support Network group is committed to providing industry-defining support to its customers. Primary duties involve:

• Acting as the primary liaison/customer representative throughout the implementation process and future Histology application support, Includes planning and coordination for the implementation and customer training, as well as problem-solving issues that arise for customers throughout the life cycle of the solution.

• Provide highly visible, self-supervised and self-directed, extensive on-site advisory customer support through the implementation of Roche Tissue instrumentation and tailored customer training on our Roche solutions to meet customer needs based on an individualized assessment of the customer’s personnel, organizational structure, workflow, and maximization of equipment capabilities, which may include: equipment, applications, systems, and IT solutions. 

• Act as an advisor on customer issues and drive efficiencies & optimization for the customer and Roche through independent analysis and problem-solving.  Additionally, will be responsible for increased sales revenue by identifying opportunities for new system consumables for clients (i.e. reagents, primary antibodies, bio-markers, software). Performs these job duties remotely and independently.

• Advanced and specialized knowledge generally of a particular area, system, or equipment with regard to technologically advanced instruments and scientific applications.  Requires specific training and certification. 

• Utilizes independent judgment and discretion in the analysis of customer particularized needs and issues that arise both during and after the implementation process. May adapt procedures, processes, tools, equipment, and techniques to meet the more complex requirements of the position. Independently analyzes and resolves most customer questions and problems and refers only the most complex issues to higher levels.

• Responsible for maintaining and continuously improving the quality system and achieving quality objectives through daily actions.

• Regular and predictable attendance is an essential function of this highly responsible position.

This is a field based role.

Who You Are:

• Bachelor’s degree in Biology, Chemistry, Cell Biology or Biochemistry, or Bachelor’s degree in Medical Technology, and/or relevant experience

• 3 years of previous experience in a clinical laboratory or IT in a clinical lab environment

Preferred Qualifications:

• Ability to learn Roche solutions (i.e. histology, digital pathology, IT solutions), and stay current with industry
  trends.

• Effective written/verbal communication skills as well as project management experience

• Effective customer consultative skills which includes advanced scientific knowledge and analysis, exceptional
  customer engagement, and fostering of strong customer relationships.

• Demonstrated ability to coach and mentor junior staff and lead by example.

• Can work as a field-based individual contributor with independence and autonomy.

• 5 years of previous e