Technology: Fixed Income Production Application Support

We’re building a relationship-oriented bank for the modern world. We need talented, passionate professionals who are dedicated to doing what’s right for our clients.

At CIBC, we embrace your strengths and your ambitions, so you are empowered at work. Our team members have what they need to make a meaningful impact and are truly valued for who they are and what they contribute.

To learn more about CIBC, please visit CIBC.com

What You’ll Be Doing

The Fixed Income Production Application Support Consultant supports CIBC’s trading and risk management systems for bonds and interest rate derivatives. This role works with traders to solve technical problems and document new requirements. He or she acts as an advocate for the front office in discussions with vendors and with the broader technology team.

At CIBC we enable the work environment most optimal for you to thrive in your role. Details on your work arrangement (proportion of on-site and remote work) will be discussed at the time of your interview.

How You’ll Succeed

• Diagnose and resolve technical problems with fixed income trading systems (Bloomberg TOMS/Broadway). Escalate issues to software vendors or to our infrastructure providers. Prioritize when several issues occur simultaneously. Provide timely updates to the affected traders and to technology managers.

• Apply Information Technology Infrastructure Library (ITIL) practices for incident, change, and problem management. Manage major incidents in cooperation with CIBC’s Enterprise Incident Management team.

• Provide first-level support for spreadsheet-based market data and pricing processes. Escalate to quantitative analytics team or business analysts when required.

• Support the components of xTrader, our cross-asset portfolio management platform, that relate to interest rate derivatives and government bonds , convertible bonds business and structured rates trading business.

• Gather business requirements from traders. Liaise with the business analyst and project management team in Toronto.

• Oversee application releases that affect traders in New York. Test changes and provide feedback before release.

• Build an effective working relationships with the fixed income traders, the broader technology team, and external vendors.

• Document processes and recurring issues, e.g. on the team wiki. Share knowledge within the team.

Who You Are

• You can demonstrate experience in. Windows and Linux with a high-level understanding of TCP/IP networking and other infrastructure components. Experience with Bloomberg TOMS, Broadway, or broker trading screens in addition to application monitoring tool, e.g. Dynatrace or ITRS Geneos is ideal. You also have an experience with Microsoft Excel, including Visual Basic for Applications (VBA), relational databases and Structured Query Language (SQL) Familiarity with straight-through processing, e.g. the Financial Information eXchange (FIX) protocol, and with a scripting language in addition to software development life cycle, including requirements gathering and testing is valuable. This is a challenging role that requires strong technical skills, experience with fixed income markets, and t