Process Operator

Louisiana, United States of America

Job Family Group:

Production and Manufacturing Downstream

Worker Type:

Regular

Posting Start Date:

October 24, 2025

Business unit:

Downstream and Renewables

Experience Level:

Experienced Professionals

Job Description:

What’s the role

The Shell Norco site is in the process of hiring experienced operators for the 1st quarter of 2026.

The Process Operator is responsible for monitoring, controlling, and conducting activities that pertain to unit operation and equipment maintenance. The Process Operator is expected to recognize and take corrective action when necessary to ensure that all unit conditions and operations are in compliance with Shell Norco safety, environmental, and operating policies and procedures.

What you’ll be doing

Typical duties and responsibilities of field and console operators include, but are not limited to the following requirements:

• Ensuring strict compliance with Norco safety policies and procedures, taking immediate corrective action in the event a potential issue or unsafe behavior is observed

• Ensuring that operations are conducted with environmental stewardship in mind and within permitted limits

• Ensuring proper shift turnover by providing effective written and oral communications to the relieving shift which covers routine and nonroutine issues encountered, unit operating conditions, etc.

• Performing thorough rounds using both sensory and electronic monitoring tools, and accurately recording, trending, escalating, and correcting observed conditions where abnormalities are found

• Maintaining good communications with other team members and with other facility teams (Utilities, Logistics, etc.)

• Working together with all team members in a professional manner and actively assuming personal accountability for meeting Shell Norco standards of continuous personal and professional development

• Performing required preventative maintenance, assisting in troubleshooting potential issues, and giving assistance to others when unit problems occur

• Permitting safe work for other personnel in a quality manner and according to all Norco safety policies and procedures

• Preparing equipment in a safe and quality manner for maintenance according to site policies

• Properly using personal computers and mobile devices for meeting daily performance expectations and accessing plant and unit information and procedures

• Participating in training and responding to emergency situations as required

• Ensuring that workstations and the work location are clean and free of hazards through proper housekeeping

• Actively participating in the development and performance of assigned group tasks and meetings

• Communicating with engineers, maintenance technicians, and other team members to assist in identifying and resolving abnormal situations, routine maintenance issues, and/or extended planned and scheduled maintenance activities

• Properly catching samples from the unit, running samples in unit labs, and monitoring product specifications

• Console operators will be responsible for trending process variables and adjusting unit conditions for optimization, understanding complex control systems, monitoring product specifications, and responding to alarms according to the Ensure Safe Production guidelines

• Other responsibilities as assigned

What we need from you

• Must have legal authorization to work in the US on a full-time basis now and in the future without requiring sponsorship

• Must be at least 18 years of age

• Must have a minimum of a high school diploma

• Must possess and maintain a current, valid license to operate a motor vehicle in the United States

• Must currently hold or be able to qualify to receive a Transportation Worker Identification Credential (TWIC) card
  Note: Information regarding TWIC qualification standards may be found at https://www.tsa.gov/for-industry/twic

• Must be able to read, speak, and communicate effectively to understand processes and communicate with colleagues and customers

• Demonstrate competency in using a process computer interface to manipulate and control an operating process unit is preferred

• Minimum of three (3) years of current experience in the last 5 years as a Process/Production Operator in a catalyst, petrochemical, refining work environment or relevant military experience

• Formal education and/or training related to pr