Epic Senior Analyst - Resolute Hospital Billing

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The University of Miami UHealth/SoLé Mia opening June 2025, will bring high-quality academic medicine to North Miami, Aventura, and surrounding communities. Our expert team of physicians and staff will represent a wide range of specialties, including NCI–designated Sylvester Comprehensive Cancer Center and Bascom Palmer Eye Institute, the number one eye hospital in the nation. UHealth at SoLé Mia will also deliver the latest in urologic treatments from the renowned Desai Sethi Urology Institute as well as top-notch care from UHealth’s nationally ranked neurology and neurosurgery programs.

UHealth/SoLé Mia has an exciting opportunity for a Full-Time Epic Senior Analyst, Resolute Hospital Billing with a hire date of December 2024.

The Epic Senior Analyst, Resolute Hospital Billing oversees and leads the Associate Epic Analysts and Epic Analysts on the team. The Epic Analyst 3 - Central (H) initiates the implementation, builds, and modifies of the application, and collaborates with key stakeholders, end-users, and application team members to optimize the application’s configuration, function, and access. The incumbent supports junior staff members in day-to-day operations and resolving application issues. Be part of the UHealth Difference.

• Serves as a primary support contact for application end‐users.

• Initiates the design, development, implementation, and maintenance of the application.

• Initiates all phases of testing and the documentation of workflow design.

• Performs the analysis of information technology in clinical work processes and validates the impacts to the workflow.

• Initiates the identification of issues and guides the work to resolve them.

• Supports junior staff members in the evaluation and resolution of service tickets, identification and implementation of application changes, retrieval of requested data, and execution of day-to-day operations.

• Collaborates with trainers on application changes and new features to develop documentation and training strategies.

• Works with stakeholders, the business community, and end users to ensure the application meets UHealth's business/clinical needs.

• Participate in on-call rotations and support and attend and participate in, applicable committees.

• Maintains regular communication with team members, including participating in weekly project team meetings.

• Review. the status of projects and issues on an ongoing basis with leadership.

• Remains knowledgeable about UHealth’s policies, procedures, and business operations.

• Adheres to University and unit-level policies and procedures and safeguards University assets.

Department Specific Functions: 

• Strong understanding of the core functions and processes of the billing office

• Understanding of revenue cycle management

• Microsoft Office Suite: Word, PowerPoint, Visio, Excel

• Problem Solving: Seeking, logically examining, and interpreting information from different sources to determine a problem's cause and developing a course of action to resolve the problem and to prevent its recurrence

• Dependability: Ability and willingness to take ownership of work activities and ensure that they are completed in an accurate, efficient, and timely manner

• Critical Thinking: Ability and willingness to see things in an open-minded way and examine an idea or concept from as many angles as possible

• Stakeholder Management: Ability to work effectively with all levels of employees including senior leadership

This list of duties and responsibilities is not intended to be all-inclusive and may be expanded to include other duties or responsibilities as necessary.

CORE QUALIFICATIONS:

• Bachelor’s degree in relevant field

• Epic certificate in Resolute Hospital Billing Administration including Single Billing Office is required and Resolute Hospital Billing Claims and Remittance Administration, or Resolute Hospital B