SMB Business Development Representative (BDR)

SMB Business Development Representative (BDR) | Ripple Fiber 

We are looking for an SMB Business Development Representative (BDR)to join our growing team in Charlotte and the surrounding areas.

About Ripple Fiber 

At Ripple Fiber, we deliver more than high-speed internet. We’re creating a ripple effect by producing opportunities and brighter futures for the residents of the communities we serve. Join America’s most innovative, industry-leading fiber internet company, and help shape the future. 

We believe the biggest wave starts as a ripple. 

About our culture 

We are a dynamic, fast-growing, and innovative company driven by ambitious self-starters with entrepreneurial mindsets. Our fast-paced environment fosters creativity, collaboration, and initiative. We are people-centric, placing strong emphasis on employee experience, career growth, and professional development. 

About the role 

Launch your sales career and get paid to learn, grow, and connect with business leaders!

We are seeking a detail-oriented and professional Business Development Representative (BDR) to join our team. This role is responsible for making outbound phone calls to businesses in targeted areas to complete structured information surveys. The information collected will support market research, sales planning, and the successful launch of our business internet services.

The ideal candidate is confident on the phone, can follow a script effectively, and accurately records information while maintaining professionalism with business owners and decision-makers. 

Responsibilities: 

Business Development & Market Research

• Make outbound calls to businesses in designated service areas.
• Introduce the purpose of the call and explain the survey in a clear, professional manner.
• Administer and complete the survey using a provided script and questionnaire.
• Capture accurate and detailed data into company systems (CRM, spreadsheets, or survey software).
• Verify and update business contact details during each call.
• Identify and flag businesses with potential interest in services for follow-up by the sales team.
• Meet daily/weekly call and survey completion targets.
• Ensure confidentiality and integrity of all collected data.
• Provide feedback on common responses, objections, or trends noticed during calls.
• Collaborate with the sales and marketing teams to improve calling strategies and survey effectiveness.

Qualifications: 

• High school diploma or equivalent (some college preferred).
• Previous experience in outbound calling, telemarketing, data capturing, or customer service preferred.
• Excellent verbal communication and active listening skills.
• Strong data entry accuracy and attention to detail.
• Ability to follow scripts and guidelines while remaining conversational.
• Comfortable working toward performance targets (call volume, survey completions).
• Proficiency with MS Office (Excel, Word) and CRM tools.
• Professional phone etiquette and ability to handle gatekeepers. 

 

Performance Metrics (Success Indicators)

• Number of calls completed per day/week.
• Percentage of surveys successfully completed.
• Accuracy of data captured (low error rate).

 

Compensation & Benefits

• Base Salary: $35,000
• Commission Potential: $1,000 Monthly Target Incentive
• Comprehensive Benefits Package, including health, dental, vision, and 401(k) plans.
• Career advancement opportunities within a rapidly growing company.
• A collaborative and innovative work environment that values leadership and performance.

Take the Lead & Grow with Ripple Fiber!

• If you’re a motivated business development representative looking for an exciting opportunity to interact with local businesses and gr