Sr. Sales Consultant - Hopaco (Hilo, HI)

The Sr. Sales Consultant is responsible for engaging and providing an exceptional customer service experience. Quickly builds ongoing customer relationships and becomes a trusted advisor by utilizing advanced selling skills and knowledge (including cross-selling of products and services) to meet customers’ needs. The Sr. Sales Consultant demonstrates a passion for the brand, product, services and solutions offered to our customers. He/she will utilize ODPs proven sales principles to proactively engage customers, and must exhibit product and solution expertise in key areas such as technology, furniture, with a general understanding of copy and print. The Sr. Sales Consultant will assist with the training of Sales Consultants and also provide cross functional training for other associates within the store.

 

Primary Responsibilities:

• Proactively acknowledges and engages every customer to ensure a positive experience. Utilizes and understands the Office Depot selling program to promote the sale of additional solutions and products. Maintains awareness of planned advertisements and promotions.
• Provides exceptional customer service by educating customers about ODP products and services. Effectively utilizes communication tools to request assistance within the sales floor, and to coordinate the appropriate service, and customer engagement throughout the store.
• Possesses sufficient knowledge regarding company policies, and general product knowledge to competently answer associate questions and customer inquiries.
• Outside of Depot Time, performs merchandise-related activities to ensure merchandise presentation guidelines are met through implementing plan-o-gram changes and updates, merchandise set and price changes. Sets weekly ads, including price changes, and any associated updates to store signage or POP materials.
• Works to continually develop personal selling skills and specialized product knowledge through sales and service tools provided. Drive sales by supporting all current programs, new product launches and special initiatives.
• Performs other duties as assigned.
• Performs daily cleaning and maintenance duties, such as sweeping, mopping, vacuuming, dusting as required.
• Follow cash handling procedures to ensure monies are secured in locked cash drawer or retail safe.

 

Education and Experience:

• Level of Formal Education: High School diploma or equivalent education preferred
• Minimum Years of Experience: 1
• Type of Experience: Sales and / or Customer Service
• Technical Competencies & Information Systems: Basic computer skills and the ability to use computers and technology for information, and to access information necessary to complete the job.
• Skills & Abilities:
  • Must possess advanced selling skills.
  • Must possess strong interpersonal and communication skills, which are necessary to establish a selling relationship with customers.
  • Must be adaptable to a changing environment.
  • Must be able to coach and train others in a professional environment.
  • Possess excellent verbal and written communication skills.
  • Must possess the ability to use technology applicable to role, and to access information necessary to complete daily responsibilities.
  • Must possess ability to process information/merchandise through POS register system
• Personal Attributes & Other/Preferred:
  • Positive and Engaging
  • Action Oriented
  • Integrity & Trust
  • Demonstrate passion for the brand, products, services and solutions offered to our customers
  • Must possess a desire to continually develop personal selling skills and product knowledge
  • Ability to work a flexible work schedule as business dictates
  • Drive for Results
  • Decision Quality
  • Patience

 

About The ODP Corporation: The ODP Corporation is a leading provider of products and services through an integrated business-to-business (B2B) distribution platform and omnichannel presence, which includes world-class supply chain and distribution operations, dedicated sales professionals, online presence, and a network of Office Depot and OfficeMax retail stores. Through its operating companies Office Depot, LLC and ODP Business Solutions, LLC; The ODP Corporation empowers every business, professional, and consumer to achieve more every day. 

 

Disclaimer: The above statements are intended to describe the general nature and level of work being performed by associates assigned to this classification and are not intended to be a complete list of all responsibilities, duties and skills required of associates so classified. Other duties m