Staff IT Program Manager, Go-To-Market Systems

Company Description

At ServiceNow, our technology makes the world work for everyone, and our people make it possible. We move fast because the world can’t wait, and we innovate in ways no one else can for our customers and communities. By joining ServiceNow, you are part of an ambitious team of change makers who have a restless curiosity and a drive for ingenuity. We know that your best work happens when you live your best life and share your unique talents, so we do everything we can to make that possible. We dream big together, supporting each other to make our individual and collective dreams come true. The future is ours, and it starts with you. 

With more than 7,700+ customers, we serve approximately 85% of the Fortune 500®, and we're proud to be one of FORTUNE 100 Best Companies to Work For® and World's Most Admired Companies™.

Learn more on Life at Now blog and hear from our employees about their experiences working at ServiceNow.

Unsure if you meet all the qualifications of a job description but are deeply excited about the role? We still encourage you to apply! At ServiceNow, we are committed to creating an inclusive environment where all voices are heard, valued, and respected. We welcome all candidates, including individuals from non-traditional, varied backgrounds, that might not come from a typical path connected to this role. We believe skills and experience are transferrable, and the desire to dream big makes for great candidates.

Job Description

Team  

Come join the DT PMO team and work with a talented group of Program Managers and Portfolio Leaders leading ServiceNow transformation programs. This team is responsible for driving enterprise initiatives that enable ServiceNow’s Digital Technology group to be at the fore front of cutting-edge technology. 

Role  

This program manager role will manage the Agile operation of highly visible initiatives across multiple business functions utilizing ServiceNow methodologies and tooling. 

What you get to do in this role: 

• Responsible for organizing and driving the agile delivery of epics and features, across multiple products, in a cross-functional environment. 

• Coordinate with a team of senior technical and non-technical professionals and drive product development activities toward a successful deployment. 

• Manage multiple scrum teams applying Agile principles, practices, and theory. 

• Responsible for supporting communication and change management activities to increase adoption and obtain feedback loop after product releases. 

• Plan and facilitate Product planning, create release schedules and capacity plans. 

• Develop detailed program execution roadmaps and manage all execution aspects, including program interdependencies, progress, testing, deployment, and enablement. 

• Create crisp and complete documentation to facilitate program reviews and decision-making process at Steering Committee level. 

• Engage and collaborate with all business and DT functions affected by the program, internal and external partners, and vendors. 

• Coach teams to adopt a product mindset and practice that focuses on developing a product to solve a customer's problem and work towards the organization’s objectives and key results (OKRs) 

• Apply consistency and best practices through program initiation, planning, execution and closing phases, enabling business outcomes and benefits tracking. 

Qualifications

In order to be successful in this role, we need someone who has: 

• 10+ years of program management experience. 

• Demonstrated program management experience in implementing business support applications at enterprise level. 

• Experience with implementing Go to Market systems (Sales, Marketing and Channel) is a plus. 

• Should guide extended groups of senior professionals in a matrixed organization. 

• Experienced in managing multiple scrums teams applying scrum of scrum principles and best practices. 

• Extensive experience with Agile traits and techniques: Lean design, accommodating changing requirements, iterations, feedback loop with customer involvement. 

• Should guide Steering Committee meetings, with executive management, with solid experience in decision making. 

• Excellent communication skills, problem solving, conflict resolution management, active listening, time management and inte