Contractor, Customer Service

About Us

Stellar Virtual is a dynamic and rapidly growing Texas-based virtual company in an emerging space of innovation in education. Our mission is empowering families and unleashing potential. We serve parents of K-12 students who are unhappy with their current school or need an at-home/flexible learning environment. We offer tailored teaching we call You Be You! that enhances the strengths of each unique student. Our School of One approach ensures that we are responsive and build relationships so that our students and families receive the time and attention they need. We believe in Education with Destination and provide each child with foundational skills for future planning.

Our Promise
A high-quality virtual school empowering families with dedicated staff focused on student outcomes and an exceptional customer experience, our program will enable students to thrive and unleash their full potential.

Our Mission
Empowering Families. Unleashing Potential. 

Our Culture & Values

• Kids First, Always!
  • Our actions, decisions, and behaviors are always grounded by what is best for kids.
• Respect
  • Assume positive intent with our students, families, and colleagues.
• Create, Collaborate, and Communicate
  • Demonstrate the skills we want our students to learn.
• Make Your Motion Matter
  • Prioritize, focus, and support company goals.
• Go the Extra Mile
  • Customer Service is everyone’s job.

Technology Aspect
Stellar Virtual does not currently provide all employees or contractors with the necessary equipment (i.e., computers, internet service, telephone, home office setup, etc.) required for employment. Depending on your position, you may be assigned a company-issued device to use throughout your tenure of employment.

Scope of Work

Provide customer care services to Stellar Virtual clients.

• Actively respond to customer inquiries through the Stellar Virtual Customer Care platform.

• Ensure all responses are timely and resolutions are efficient.

• Monitor Customer Care communication platforms to ensure timely responses and resolution.

• Direct messages, questions, and concerns to relevant personnel to ensure prompt and effective addressing.

• Respond to families via email, phone, and text regarding general questions.

• Direct families to the Let's Talk platform for further assistance.

• Field questions regarding major Stellar Virtual initiatives such as enrollment, attendance, curriculum, testing, and grades.

• Ensure inquiries are answered in a timely, accurate, and professional manner.

• Maintain a comprehensive understanding of Stellar Virtual products, services, and policies to provide accurate information to customers.

• Collaborate with other team members to provide a seamless customer service experience.

• Participate in the development and implementation of customer service improvement initiatives.

• Weekly report on customer inquiries handled, including response times and resolution outcomes.

• Monthly summary of feedback received from customers and suggestions for service improvements.

Knowledge, Skills, and Attributes

• Excellent written and verbal communication skills

• Exceptional problem-solving and conflict resolution abilities

• Proficient in Microsoft Office Suite and Google Suite

• Strong organizational and time management skills

• Ability to work independently and as part o