Security Manager

Description

Department: Security

Reports to: Associate Director of Security

Role: Exempt, full-time with benefits

Salary range: $52,000-$55,000 depending on experience 

This is an onsite, Boston-based position. Local candidates strongly preferred. No agencies, please. 

Isabella Stewart Gardner Museum Core Values

Isabella Stewart Gardner believed that art had the power to change lives and she built a beautiful, personal, and immersive Museum setting to do so. Today the Isabella Stewart Gardner Museum (ISGM) is a living embodiment of her bold vision; it’s a dynamic place where ideas and creativity in all its forms inspire visitors. Through exhibitions, music, programs, and performances we strive to tell new stories and challenge assumptions by engaging diverse voices and community members.

The Isabella Stewart Gardner Museum seeks to connect past with present, develop and sustain mutually beneficial partnerships with our local communities and artists, expand and diversify our audiences, and generate opportunities for creativity. We are firmly committed to creating both an inclusive work culture and a welcoming visitor experience. Our five-year strategic plan outlines the Museum’s core values, goals, and initiatives that serve as a renewal of Isabella’s promise for the Museum to be a place for “the education and enjoyment of the public forever.”

Position Summary

Reporting to the Associate Director of Security, the Security Manager will provide for the day-to-day security of the Isabella Stewart Gardner Museum and the collection. The Security Manager is responsible for the management and supervision of all Security Officers during the business and non-business hours of the Museum. 

Essential Functions and Primary Responsibilities

Team Management

• Schedule, assign, manage, and supervise Security personnel to ensure adequate coverage, including Watch Desk and Control Room assignments.
• Provide training to guards for all established posts and duties.
• Complete performance appraisals for guard staff.
• Provide effective on-the-spot counseling to guards regarding performance.

Customer Service Orientation

• Inspect all guard posts throughout the day to ensure that excellent security services are being provided.
• Assist in providing emergency assistance to visitors and staff.

Demeanor and Interpersonal Relationships

• Set an example for Security staff in terms of professionalism.
• Treat all people with respect and dignity and ensure the team is doing the same.
• Intervene in disputes between Security staff and visitors as needed to provide a positive outcome for all parties.

Problem Solving

• Work evenings and weekends based on operational necessity; and, be on-call during non-business hours.
• Effectively address multiple responsibilities with an ability to think proactively to ensure smooth overall management of Security operations on a day-to-day basis.

Protocols

• Maintain competency with basic procedures for all Security systems.
• Follow all ISGM Security-related procedures and other Museum policies.
• Play an active role in emergency management, including both tests and actual events.

Teamwork and Collaboration

• Interact with and assist Museum management and staff in Security-related matters.
• Provide relief or assume duties in the galleries, at the Watch Desk or Control Room when necessary.
• Perform other duties as assigned.

Requirements

Qualifications

Required

• Bachelor’s degree or equivalent experience in security.
• Must possess information technology skills sufficient to administer critical software and equipment.
• CPR/AED certification (may be obtained during annual re-certification).
• Ability to communicate effectively orally and in writing in English.
• Ability to lead people and to provide effective guidance and training.
• Ability to manage crisis situations.
• Commitment to advancing the ISGM’s strategic goals and values.
• Must be able to work evenings and on weekends and to be on call based on operational needs.
• Must be able to ascend and descend stairs, steep inclines, and ladders (including a ship-style ladder).
• Must be able to stand and walk for long periods of time (e.g., room monitoring or patrols).
• Must be able to walk through wet conditio