Position Overview

At PNC, our people are our greatest differentiator and competitive advantage in the markets we serve. We are all united in delivering the best experience for our customers. We work together each day to foster an inclusive workplace culture where all of our employees feel respected, valued and have an opportunity to contribute to the company’s success.

As a Senior Technology Specialist, within PNC's Enterprise Technology & Security organization, you will be based in Pittsburgh, PA. The position is primarily based in a PNC location. Responsibilities require time in the office or in the field on a regular basis. Some responsibilities may be performed remotely, at the manager’s discretion.

Work schedule: Wednesday - Saturday; 2:30PM-12:30AM EST
(On call support as part of team rotation)

You will be part of the Infrastructure Engineering – Server Operations team, whose primary role is coordinating with internal service partners and enterprise hardware vendors on break fix activity for distributed server and storage.

Technical Skills Requirements:
· Linux or Windows server operating system basic knowledge
· Understanding of server hardware technology
· Ability to logically troubleshoot system issues
· Strong communication and analytical skills
· Familiarity with computer operations in a data center production environment
· Aptitude to quickly learn and adapt to new technology
· Ability to communicate effectively with other areas and provide remote instructions
· Able to work well under deadlines in pressure situations
· Effectively multi-task in a fast-paced environment

PNC will not provide sponsorship for employment visas or participate in STEM OPT for this position.

Job Description

• Administers, executes processes/procedures and addresses issues for products and services supported in Technology Infrastructure. May support analysis and report generation, exception processing and service management. Implements new products, services, and operational solutions as well as augments existing capabilities.
• Performs advanced administration requiring sound and thorough knowledge of specified operational products /services.
• Provides technical operational, analytical and research support to technical teams through both written and verbal communications.
• Drives incident resolution and root cause analysis of production problems.
• Develops and maintains technical, operational and service procedures, as well as process workflows for operational/applications teams.

PNC Employees take pride in our reputation and to continue building upon that we expect our employees to be:

• Customer Focused - Knowledgeable of the values and practices that align customer needs and satisfaction as primary considerations in all business decisions and able to leverage that information in creating customized customer solutions.
• Managing Risk - Assessing and effectively managing all of the risks associated with their business objectives and activities to ensure they adhere to and support PNC's Enterprise Risk Management Framework.

Qualifications

Successful candidates must demonstrate appropriate knowledge, skills, and abilities for a role. Listed below are skills, competencies, work experience, education, and required certifications/licensures