Become a part of our caring community and help us put health first
 

The Group Retention Executive is responsible for growing membership within existing accounts and for directly managing business relationships with client accounts. The Group Retention Executive work assignments are varied and frequently require interpretation and independent determination of the appropriate courses of action.

Humana is seeking a dedicated, detail-oriented, and responsible Group Retention Executive who is seeking an opportunity for growth in a progressive organization.

 

The Group Retention Executive is responsible for retaining and growing membership within existing 2 – 99 Specialty accounts and for partnering with brokers and agents to manage business relationships with client accounts. The Specialty Retention Executive work assignments are varied and frequently require interpretation and independent determination of the appropriate courses of action.

Responsibilities Include:

• Oversees customer account management for existing 2 – 99 ancillary accounts, including negotiating contracts and agreements.
• Builds relationships with brokers and agents.
• Responsible for achieving retention sales goals and add on sales goals for defined book of business.
• Develops and oversees customer retention campaigns.
• Product Lines: Dental, Vision, Life, Disability, EAP
• Liaison between assigned clients and Humana internal areas for escalated issues.
• May represent Humana at community events, associations and industry organizations.
• Understands department, segment, and organizational strategy and operating objectives, including their linkages to related areas.
• Makes decisions regarding own work methods, occasionally in ambiguous situations, and requires minimal direction and receives guidance where needed. Follows established guidelines/procedures.

Use your skills to make an impact
 

Required Qualifications:

• 2+ years’ experience selling or retaining within the employer group insurance environment.
• Understanding of employer procurement process
• Client management experience
• Business and Financial Acumen
• Develops positive, collaborative client relationships.
• Active life and health license

 

Preferred Qualifications:

• Strong communicator- written, verbal and presentation skills
• Residing in South Florida or Florida

Additional Information

At minimum, a download speed of 25 Mbps and an upload speed of 10 Mbps is recommended; wireless, wired cable or DSL connection is suggested.

·       Satellite, cellular and microwave connection can be used only if approved by leadership

·       Humana will provide Home or Hybrid Home/Office associates with telephone equipment appropriate to meet the business requirements for their position/job.

·       Work from a dedicated space lacking ongoing interruptions to protect member PHI / HIPAA information

# LI-KR1

Travel: While this is a remote position, occasional travel to Humana's offices for training or meetings may be required.

Scheduled Weekly Hours

40

Pay Range

The compensation range below reflects a good faith estimate of starting base pay for full time (40 hours per week) employment at the time of posting. The pay range may be higher or lower based on geographic location and individual pay will vary based on demonstrated job related skills, knowledge, experience, education, certifications, etc.