Financial Billing Manager

Calling all innovators – find your future at Fiserv.

We’re Fiserv, a global leader in Fintech and payments, and we move money and information in a way that moves the world. We connect financial institutions, corporations, merchants, and consumers to one another millions of times a day – quickly, reliably, and securely. Any time you swipe your credit card, pay through a mobile app, or withdraw money from the bank, we’re involved. If you want to make an impact on a global scale, come make a difference at Fiserv.

Job Title

Financial Billing Manager

What does a successful Financial Billing Manager do at Fiserv?

The Financial Billing Manager ensures that colleagues and clients receive responsive, diligent, and outstanding support for a wide variety of revenue transactions. While managing your functional team this role will drive impact on client satisfaction and help Fiserv achieve results by monitoring, processing, implementing, and recording complex transactions. You will develop product knowledge, company knowledge, leadership, employee engagement, and problem-solving skills.

The Financial Billing Manager is responsible for overseeing the day to day functions of the Shared Services billing team. This includes month end close processes, controls for invoicing, financial systems trending, and preparing financial and business-related analysis for multiple business divisions, inclusive of portfolios across credit, government, digital, and output services. 

The Financial Billing Manager will manage a team of senior analysts and billing analysts with ownership for gathering of information, validation of data, creation of client billing, and distribution to external and cross-functional internal teams.  This role will represent shared services in projects for billing migrations, integrations, and delivery of shared services strategies.

What you will do:

• Train, provide guidance and review the work performed by the senior analysts and billing analysts to ensure revenue transactions are processed, timely and accurately in accordance with policies.
• Provide interpretation for complex transactions.
• Assist with review of client contracts for set up and implementation.
• Acumen for Facilitation and Problem Solving within the shared services matrix
• Engage in annual audit and quarterly reviews as requested.
• Enhance efficiencies within the billing processes through the use of systems, tools, and resources.
• Minimize business risks through trending, analysis, and communication of client billing.
• Work closely with internal departments to understand and address business problems and issues.
• Prepare quantitative analysis, qualitative business judgement, and build strong relationships with key decision makers and peers across the business units.
• Strategic and analytical thinker with the ability to focus on details, synthesize information into actionable tasks, spot issues quickly, and develop recommendations for solutions.

What you will need to have:

• Bachelor’s degree in business, finance, management or equivalent field. Combination of educational background, related work experience, and/or military experience.
• 5 years Supervisory experience in a team-oriented environment

What would be great to have:

• Billing or Order to Cash experience using SAP, Oracle, or other ERP system
• Experience with Microsoft Office, Excel (including large data sets, Macros, V Look-up and Pivot Tables)
• Ability to collect, aggregate, analyze and interpret data
• Experience with tools such as Alteryx, Power Automate, Power BI, SQL

#LI-DI, #LI-Onsite

Important info about this role:

• We’re better together. This role is fully on-site.
• Travel needed for training purposes.
• Availability to work one weekend each month.

Perks at Work:

• We’re #FiservProud of our commitment to your overall well-being with a growing offering of physical, mental, emotional, and financial benefits from day one.
• Maintain a healthy work-life balance with paid holidays, generous time off policies, including Unlimited Recharge & Refuel for qualifying associates, and free counseling through our EAP.
• Plan for your future with competitive salaries, the Fiserv 401(k) Savings Plan, and our Employee Stock Purchase Plan.
• Recognize and be recognized by colleagues with our Living Proof program where you can exchange points for a variety of rewards.
• Prioritize your health with a variety of medical, dental, vision, life and disability insurance options and a range of well-being resou