Customer Service Representative (m/f/d)

Job Description

We are currently looking for a Customer Service Representative (m/f/d) to join our team in Neumünster.

Job Responsibilities

As a Customer Service Representative (m/f/d), you will be an active member of our Customer Service team, striving for excellent customer satisfaction. In this role, you are the first point of contact for our customers in the EMEA region. Consequently, you will handle all incoming orders, specify delivery terms and pricing info. You will also provide customers with product and service information and answer all incoming queries. For a successful service, you will partner and co-ordinate with the Danfoss international manufacturing sites to ensure timely delivery of products and build and maintain a strong internal network to provide best customer support. 

Background & Skills

At Danfoss, we believe that a diverse and inclusive workplace fosters creativity, innovation, and a broader perspective in decision-making. When you consider this job posting, do you feel like your profile is not a perfect match? Numerous studies have found that women and people of color are more likely to apply only when they meet all requirements listed in the job posting. Even if you do not check all the boxes, we encourage you to apply anyway. We are curious to find out how you can bring new insights to the role or to Danfoss as an organization.

 

For this role, we require an educational background in business administration, a completed commercial apprenticeship or equivalent work experience in customer service. We are also looking for someone with ‘a passion to serve customers!’ with a strong sense of customer service and for customer needs. Additionally, we would like to see:

 

• Strong service and excellent customer-oriented communication skills
• Extremely flexible, self-organized and able to work under pressure
• Ideally good SAP/R3 skills including EDI as well as Salesforce
• Excellent written and verbal communication skills in English 
• Good knowledge of another European language would be an advantage (such as French, German, Italian, Spanish)

 

For further information about the position, please contact our Recruiter, Franziska Reiter at +49 40 7367 5109.

#LI-FR1

Employee Benefits

We are excited to offer you the following benefits with your employment:

• Paid vacation
• Flexible working hours
• Possibility to work remotely
• Pension plan
• Communication package
• Opportunity to join Employee Resource Groups
• State of the art virtual work environment

 

This list does not promise or guarantee any particular benefit or specific action. They may depend on country or contract specifics and are subject to change at any time without prior notice.

Danfoss – Engineering Tomorrow

At Danfoss, we are engineering solutions that allow the world to use resources in smarter ways - driving the sustainable transformation of tomorrow. No transformation has ever been started without a group of passionate, dedicated and empowered people. We believe that innovation and great results are driven by the right mix of people with diverse backgrounds, personalities, skills, and perspectives, reflecting the world in which we do business. To make sure the mix of people works, we strive to create an inclusive work environment where people of all backgrounds are treated equally, respected, and valued for who they are. It is a strong priority within Danfoss to improve the health, working environment and safety of our employees.

 

Following our founder’s mindset “action speaks louder than words”, we set ourselves ambitious targets to protect the environment by embarking on a plan to become CO2 neutral latest by 2030.