Techncial Solutions Engineer II

Onbe, a fast-growing FinTech, bringing innovation to a rapidly growing global marketplace, stands for “on behalf.” Because that’s exactly how we work: on behalf of our clients, as their comprehensive payments partner. We transform the way payments are imagined — as an opportunity for innovation, a source of insight to customers, and a way to connect with partners around the globe!

Summary: As a Technical Solution Engineer II, you will play a crucial role in supporting the sales team by providing technical expertise and defining solutions to meet customer needs. You will work closely with Sales representatives supporting relationships to help win new business; support Product teams by providing feedback from prospects and platform gaps; and ultimately help assure successful implementation and integration of our solutions in our partners’ platforms. Your primary focus will be on understanding customer requirements, designing tailored, compliant solutions, and demonstrating the value of our products.

Responsibilities

• Collaborate with customers, sales, and other internal teams during the sales lifecycle to support the sales process by understanding and documenting solution requirements
  • Analyze existing partner workflows and user experience, document the touchpoints where Onbe's products and solutions can fit seamlessly within partner systems and processes. 
  • Propose process or related optimizations to ensure our solution best fits naturally within the partner’s customer journey and reduces friction during implementation and ramp. 
  • Create basic integration diagrams, sample API call/logic flows, and solution blueprints that align with both technical and business requirements of the project. 
  • Become a customer facing resource to help support Onbe’s APIs with a focus on sequencing of calls and other best-practices around logical access to the API. 
  • Support internal and external technical discussions, answer API-related questions during the opportunity lifecycle, and provide guidance during client sales-related calls as needed to support new and retention of existing business. 
  • Support the development of internal resources to help assure Sales teams can articulate and validate our integration capabilities effectively, and to help deliver a smooth onboarding. 
  • Assist Sales in demonstrating our product capabilities and espousing the benefits of our solutions to prospects and existing customers. 
• Support the synchronous product development cycle: 
  • Identify and advise the PDLC during the solutioning process about product gaps that represent a barrier to close or to commercialization, or otherwise represent strategic disadvantage. 
  • Serve as the customer’s voice, provide market context and data-driven insights to influence the product roadmap, submit requests to the Product team and identify potential ways to solve multiple problems with a single change. 
  • Help document standard build and other key solution components required as part of the new product build, maintain and expand the go-to-market  
• Help assure success in the implementation process 
  • Provide accurate, fully documented projects to the implementation team with a clear