Clinical Manager, SSD

Clinical Manager 

College Board - Risk Management   

Hybrid (NYO) or Remote  
Candidates should expect to come into the New York Office upon the request of their managers, up to 10 times per year. The Clinical Manager may also travel 1-2 times per year. Travel required to SSD’s annual Reviewers’ Conference, generally held in July, and mandatory College Board meetings/events. 

In lieu of a cover letter, all applicants must complete the accompanying questionnaire within our applicant portal.  

About the Team  

Services for Students with Disabilities (SSD)   

The SSD team at College Board is a close knit, dedicated team of 28 people with a passion for helping test-takers with disabilities from around the world receive appropriate accommodations on College Board tests. The team is committed to providing exceptional decision making, education, and outreach to support test-takers, school personnel, and family members/guardians. We pride ourselves on being thorough and knowledgeable by staying current in the field. We also work closely with various College Board teams including but not limited to ACO, AP, SAT Suite of Assessments, and our State and District Partners.  

About the Opportunity   

You will be instrumental in College Board’s mission to clear a path for all students to own their future.  College Board provides accommodations to test-takers with disabilities so they can demonstrate their knowledge and skills. Your role will ensure that College Board exams accurately reflect the test-taker’s aptitude/achievement rather than their disability.   

A Clinical Manager is an integral member of a team of professionals responsible for ensuring that test-takers with disabilities have access to all College Board tests. Under the direction of the Directors of Clinical Review, you assist with all activities associated with evaluating students’ disability documentation to determine eligibility for accommodations on College Board tests (i.e., SAT Suite of Assessments; AP, CLEP). Additionally, the Clinical Manager communicates with school personnel, test- takers, families/guardians, and other College Board departments regarding documentation and accommodations, and serves as a resource in understanding psycho-educational assessment. 

In this role you will: 

Documentation Review and Determination (80%) 

• Conduct cross program reviews of documentation from students seeking accommodations on College Board tests.  

• Produce accurate and well-reasoned eligibility determinations that ensure access to College Board tests for test-takers with disabilities. 

Outreach & Customer Service (15%) 

• Handle direct verbal and written communications with secondary schools, education professionals (counselors, psychologists, etc.), parents/guardians, and test-takers relevant to decisions, documentation, and accommodations.  

• Listen carefully and with empathy to parent and test-taker concerns. Educate the caller about the review and appeal processes.  

• Provide guidance on how accommodations are provided on College Board tests to ensure the test-takers needs are being addressed by the approved accommodations.  

• Maintain communication with relevant professional organizations to highlight College Board's mission to serve test-takers with disabilities. 

Collaboration, Consultation and Technology (5%) 

• Use various databases to gathe