Community Health Worker

Impact Lives, Impact Community

Family Health Centers of San Diego (FHCSD) is passionate about providing exceptional health care to all, especially underserved communities with limited health care options. Founded by a Latina grandmother/community advocate over 50 years ago in Barrio Logan, FHCSD has grown into one of the largest community health systems in the country. With over 90 sites, over 227,000 patients, and over 1.1 million healthcare visits last year, we provide a wide variety of health care and outreach services to a very diverse patient population. We are proud of our mission, our lasting community impact, and the cultural and individual diversity of our staff

Family Health Centers of San Diego (FHCSD) is looking for a Community Health Worker. Provide education, coordination, navigation, and case management services connecting individuals to services at FHCSD as a trusted member of the community served. Support clients that may have chronic diseases, including substance and/or mental health issues. Operate in a supportive role within an interdisciplinary healthcare team utilizing an integrated care and treatment model.

Responsibilities:

• Collaborate with the multidisciplinary care team in coordinating a wide array of navigation, health care, case management, educational support, and patient engagement functions in recruiting, supporting, and connecting individuals to services at FHCSD.

• Facilitate enrollment of patients in FHCSD services.  Schedule appointments and conduct intake per department guidelines and productivity goals.

• Facilitate care transitions between providers, community partners, and specialty care providers through the use of the Electronic Health Record to ensure relevant correspondence is attached for each patient.

• Provide support for patients, focusing on reducing poor health outcomes through improving continuity of care.

• Provide support, empowerment, education, and case management services for those who may be chronically ill, including co-morbid substance use and/or mental illness through direct interaction or within a group setting environment.

• Educate potential patients about FHCSD services to include relationship building in connecting to a wide array of services.

• Conduct periodic assessments of patients’ substance use, physical activity, dietary, or other habits harmful to health and wellbeing.

• Serve as liaison between the multidisciplinary care team and the community to include developing relationships with various stakeholders as part of the patient's care plan.  Resolve any barriers related to necessary resources.

• Participate regularly in program meetings.

• Function collaboratively with partners of FHCSD.

• Identify linguistic, cultural, and transportation needs of clients with linkage to resources as appropriate.

• Track, monitor, and actively manage assigned cases to ensure coordination of care, and retention of patients, and to ensure a high level of utilization is maintained.

• Attend ongoing training to include certification courses when applicable.

• Perform other duties as assigned.

Requirements:

• High School Diploma or GED equivalent required.
• Bachelor’s degree in health care or social services field or Community Health Worker certification preferred.
• OR equivalent combination of education and experience that provides the skills, knowledge, and ability to perform the essential job duties.
• Ability and means to travel as needed promptly within San Diego County, to locations that may have limited access to public transportation; proof of liability and property damage insurance on the vehicle used is required. DRIVER REQUIREMENTS: Age 21; Licensed for a minimum of 3 years; No violations or accidents within 3 years; No vehicle-related suspensions/reinstatements; No DUI, reckless or felony Driving within 7 years

• 1 year of experience working with health care systems, substance use treatment programs, or community-based organizations required.
• Bilingual required in one of the following languages: Haitian Creole, or Afghan languages (Dari/Farsi/Pashto), or Arabic
• Lived refugee experience that aligns with and provides a connection between the CHW, and the community being served required.