Become a part of our caring community and help us put health first
 

The Certified Pharmacy Technician supports Pharmacists in Specialty Rx medication preparation by dispensing Specialty Rx medications. The Specialty Operations Certified Pharmacy Technician performs varied activities and moderately complex administrative/operational/customer support assignments. Performs computations. Typically works on semi-routine assignments.

The Certified Pharmacy Technician takes in-bound phone calls from patients and providers. Enters prescription orders into the system. Also supports Pharmacists and Patients by ensuring adherence to Specialty Rx specific operational processes and programs developed to optimize health outcomes which includes effective communication with patients and providers. Decisions are typically focused on interpretation of area/department policy and methods for completing assignments. Works within defined parameters to identify work expectations and quality standards, but has some latitude over prioritization/timing, and works under minimal direction. Follows standard policies/practices that allow for some opportunity for interpretation/deviation and/or independent discretion. 

Position Hours: An 8-hour shift Monday-Friday for the hours of 8 a.m.-4:30 p.m. EST OR 8:30 a.m.-5 p.m. MST

Use your skills to make an impact
 

Required Qualifications

• Must have an active license with the Board of Pharmacy in the state of residence (Ohio or Arizona)

• Must be certified by the Pharmacy Technician Certification Board (PTCB) or through ExCPT

• Experience as a Pharmacy Technician OR call center experience in a pharmacy or related call center setting

• Critical thinker who can anticipate member/customer needs and take initiative, ask the right questions and deliver the highest quality customer experience

• Problem solver who can find viable solutions that meets member/customer needs, absent from all ideal tools and resources

• Excellent communication skills (verbal and written)

• Moderate working knowledge of Excel

Preferred Qualifications

• Working knowledge of RxNova, CRM and/or ScriptMed

• Experience using multiple computer applications simultaneously and strong data entry skills

Additional Information
Work Hours: An 8-hour shift Monday-Friday for the hours of 8 a.m.-4:30 p.m. EST OR 8:30 a.m.-5 p.m. MST 

Work Style: Remote

Work at Home/Remote Requirements 
To ensure Hybrid Office/Home associates’ ability to work effectively, the self-provided internet service of Hybrid Office/Home associates must meet the following criteria:

• At minimum, a download speed of 25 Mbps and an upload speed of 10 Mbps is recommended; wireless, wired cable or DSL connection is suggested

• Satellite, cellular and microwave connection can be used only if approved by leadership

• Associates who live and work from Home in the state of California, Illinois, Montana, or South Dakota will be provided a bi-weekly payment for their internet expense

• Humana will provide Home or Hybrid Home/Office associates with telephone and computer equipment appropriate to meet the business requirements for their position/job

• Work from a dedicated space lacking ongoing interruptions to protect member PHI / HIPAA information

HireVue Statement: As part of our hiring process for this opportunity, we will be using an exciting interviewing technology called HireVue to enhance our hiring and decision-making ability. HireVue allows us to quickly connect and gain valuable information from you pertaining to your relevant skills and experience at a time that is best for your schedule.

Travel: While this is a remote position, occasional travel to Humana's offices for training or meetings may be required.

Scheduled Weekly Hours

40

Pay Range

The compensation range below reflects a good faith estimate of starting base pay for full time (40 hours per week) employment at the time of posting. The pay range may be higher or lower based on geographic location and individual pay will vary based on demonstrated job related skills, knowledge, experience, education, certifications, etc.

 

$40,000 - $52,300 per year

 

Description of Benefits

Humana, Inc. and its affiliated subsidiaries (collectively, “Humana”) offers competitive benefits that support whole-person well-being. Associate benefits are designed to encourage personal wellness and smart healthcare decisions for you and your family while also knowing your li