Supervisor, Region Operations

Company Description

At Brightspeed, we are reimagining how people live, work, play and connect by providing fast, reliable internet connections and an awesome customer experience in twenty states throughout the Midwest and South.

Backed by funds managed by Apollo Global Management, our vision is to accelerate the upgrade of copper to fiber optic technologies, bringing faster and more reliable internet service to many rural markets traditionally underserved by broadband providers, while delivering best-in-class customer experience.  

Be a part of the team that will make this vision a reality….designing and building a world class fiber network and creating a customer experience second to none.

Check us out on the web!  

Job Description

Brightspeed is looking for an experienced Supervisor, Region Operations to join our team! As Supervisor, Region Operations, you will manage technicians in specific service areas and provide quality residential and business communications services. You will develop and maintain an aggressive, knowledgeable, customer-focused team that promotes and sells Brightspeed products and services while providing a service experience that exceeds our customer's expectations.  

As Supervisor, Region Operations, you will be scheduled on a rotation basis and pager duty will be required. You may also be required to work mandatory overtime and holidays. 

As Supervisor, Region Operations your responsibilities will include:  

• Manage the daily operation of outside and inside plant network services and technicians whose work includes the installation and maintenance of residential, business, central office as well as design services and splicing activities 
• Serve as the single point of contact between Brightspeed and Contractors to resolve issues arising during the construction and/or maintenance process 
• A strong emphasis on training, coaching and development of employees with regards to new processes and quality standards, customer contact, safety, expense control and technical skills 
• Leading a team of technicians who meet attendance and performance standards 
• Represent Brightspeed with customers and governmental agencies 
• Collaborate with the union to achieve a win-win working relationship 
• Celebrate successes, with appropriate use of rewards and recognition 
• Motivate team for continuous improvement and achievement of maximum performance 

Qualifications

WHAT IT TAKES TO CATCH OUR EYE:  

• Bachelor's degree or equivalent education and experience 
• Previous experience managing teams within a telecom technical environment with typically 4+ years of experience 
• Strong skills and experience in employee development, including training, coaching and mentoring in a union environment 
• Computer skills are required including Outlook, Excel, Word, and legacy systems 
• Working knowledge of installation and maintenance of residential and business services, Local Network processes, and a fundamental understanding of services and products offered by Brightspeed 
• Working knowledge of the splicing and construction process for the telecommunication industry 
• Working knowledge of Contractor relations 
• The ability to work in a consultative manner with others, i.e. establish rapport, interview, fact-find, present options, recommend solutions, follow-up and customer focused behavior 
• The ability to perform work with minimal supervision, prioritize multiple projects and perform under pressure 
• Experience negotiating timeframes for completion and meeting critical deadlines 
• A willingness to work with other coworkers to complete job assignments 

BONUS POINTS FOR: 

• 2+ years of experience managing teams within a telecom technical environment 
• 2+ years of experience with installation, maintenance, and repair of POTS and HSI 

#LI-BH1

Additional Information

All your information will be kept confidential according to EEO guidelines.

WHY JOIN US?

We aspire to contemporary ways of working.

We are committed to being a leader in defining a new way to work because we recognize the changing mindset of today's workforce. We have a brand new, state-of-the-art corporate HQ in Charlotte, NC and our current priority is to make it a truly vibrant destination by hiring talent in the greater Charlotte area. Why? Because our purpose is to reimagine how people work, learn, play and connect!

We offer competitive compensation and comprehensive benefits.

Our benefits and paid time off programs reflect our underlying belief in promoting overall wellness through physical, emot