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Quality Assurance and Customer Experience Intern
Once Upon A FarmUKRemoteinternshipVerifiedPosted 26 Mar 2025
💰 $44,000/yr
About the role
Who You Are:You are someone with a keen eye for detail and a passion for ensuring the highest standards of food safety and quality. You understand the importance of creating seamless customer experiences and are excited to contribute to continuous improvement initiatives. You’ve demonstrated the ability to analyze data, identify trends, and collaborate across teams to drive positive change. With a proactive mindset and a collaborative approach, you thrive in a virtual environment and are eager to learn and grow in the food safety and customer service space.
The Task At Hand:As the Quality Assurance and Customer Experience Intern at Once Upon a Farm, you will have the opportunity to work with a leading brand focused on providing high-quality, nutritious food products that support the health and well-being of children. The Quality Assurance & Customer Experience Intern will work remotely to support the customer service team with food safety investigations, quality assurance tasks, and customer experience initiatives. The role will also involve assisting in the optimization of customer service software and analyzing customer feedback trends to identify areas for improvement. The intern will actively participate in collaborative workgroups focused on continuous improvement in both customer service operations and food safety practices. This internship reports to the Product Quality Manager.
In This Role, You Will:Customer Service Team Support: • Assist the customer service team by reviewing escalated customer inquiries and complaints related to food safety and quality issues. • Help analyze patterns in customer complaints and identify recurring food safety or quality concerns. • Provide the customer service team with insights and findings from food safety investigations to improve response and resolution strategies. • Work with the customer service team to ensure proper documentation and follow-up for customer inquiries related to food safety and quality.Food Safety & Quality Assurance Investigations: • Assist in investigating food safety and quality-related complaints, working closely with the customer service team to gather necessary information. • Support the documentation of food safety investigations, corrective actions, and preventative measures. • Help identify root causes of recurring food safety or quality issues and assist in developing action plans for improvement. • Ensure compliance with food safety standards and regulatory requirements during investigations.Customer Experience & Continuous Improvement: • Assist in Customer Journey, Process, and Sentiment Mapping: Help map the customer journey and identify touchpoints where food safety and quality can impact the overall customer experience. • Analyze Voice of Customer (VOC) Trends: Analyze customer feedback, surveys, and sentiment trends to identify opportunities for improving the customer experience and food safety processes. • Collaborate in Customer Experience/Continuous Improvement Workgroups: Participate in workgroups focused on continuous improvement initiatives, providing insights into customer experience improvements, food safety enhancements, and process optimization. • Contribute to the evaluation and enhancement of customer service software to improve workflow efficiency and issue resolution. • Help analyze software data and customer service metrics to optimize team performance and customer satisfaction. • Assist in training the customer service team on new software features or best practices to ensure effective use of tools. • At the end of the internship, you’ll be asked to share a 5–10 minute presentation on one thing you worked on during your internship here, what you learned, and how you hope to apply any learnings from your time here toward your future career.
In This Role, You’ll Bring With You: • Either a recent graduate of or currently pursuing degrees in Food Science, Food Engineering, Nutrition, Biotechnology, Public Health, Supply Chain Management, Agricultural Science, Business Admin, or a related field • No BA? No problem. Equivalent years of professional experience in the field(s) of Food Science, Food Safety, Food Quality, Customer Service, Process Improvement, or related focus will also meet this qualification • Excellent written and verbal communication skills, with the ability to clearly document and convey findings to the customer service team. • Strong analytical and problem-solving skills, with a passion for improving food safety, quality assurance, and the customer expe
The Task At Hand:As the Quality Assurance and Customer Experience Intern at Once Upon a Farm, you will have the opportunity to work with a leading brand focused on providing high-quality, nutritious food products that support the health and well-being of children. The Quality Assurance & Customer Experience Intern will work remotely to support the customer service team with food safety investigations, quality assurance tasks, and customer experience initiatives. The role will also involve assisting in the optimization of customer service software and analyzing customer feedback trends to identify areas for improvement. The intern will actively participate in collaborative workgroups focused on continuous improvement in both customer service operations and food safety practices. This internship reports to the Product Quality Manager.
In This Role, You Will:Customer Service Team Support: • Assist the customer service team by reviewing escalated customer inquiries and complaints related to food safety and quality issues. • Help analyze patterns in customer complaints and identify recurring food safety or quality concerns. • Provide the customer service team with insights and findings from food safety investigations to improve response and resolution strategies. • Work with the customer service team to ensure proper documentation and follow-up for customer inquiries related to food safety and quality.Food Safety & Quality Assurance Investigations: • Assist in investigating food safety and quality-related complaints, working closely with the customer service team to gather necessary information. • Support the documentation of food safety investigations, corrective actions, and preventative measures. • Help identify root causes of recurring food safety or quality issues and assist in developing action plans for improvement. • Ensure compliance with food safety standards and regulatory requirements during investigations.Customer Experience & Continuous Improvement: • Assist in Customer Journey, Process, and Sentiment Mapping: Help map the customer journey and identify touchpoints where food safety and quality can impact the overall customer experience. • Analyze Voice of Customer (VOC) Trends: Analyze customer feedback, surveys, and sentiment trends to identify opportunities for improving the customer experience and food safety processes. • Collaborate in Customer Experience/Continuous Improvement Workgroups: Participate in workgroups focused on continuous improvement initiatives, providing insights into customer experience improvements, food safety enhancements, and process optimization. • Contribute to the evaluation and enhancement of customer service software to improve workflow efficiency and issue resolution. • Help analyze software data and customer service metrics to optimize team performance and customer satisfaction. • Assist in training the customer service team on new software features or best practices to ensure effective use of tools. • At the end of the internship, you’ll be asked to share a 5–10 minute presentation on one thing you worked on during your internship here, what you learned, and how you hope to apply any learnings from your time here toward your future career.
In This Role, You’ll Bring With You: • Either a recent graduate of or currently pursuing degrees in Food Science, Food Engineering, Nutrition, Biotechnology, Public Health, Supply Chain Management, Agricultural Science, Business Admin, or a related field • No BA? No problem. Equivalent years of professional experience in the field(s) of Food Science, Food Safety, Food Quality, Customer Service, Process Improvement, or related focus will also meet this qualification • Excellent written and verbal communication skills, with the ability to clearly document and convey findings to the customer service team. • Strong analytical and problem-solving skills, with a passion for improving food safety, quality assurance, and the customer expe
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