Job Description​

Saint Luke’s in Smithville is seeking a Telephone Operator to join our team. You will have the opportunity to answer inbound calls to the switchboard and distribute the calls to the appropriate department or individual. This position handles all emergency events in a calm and efficient manner following the established process for the facility in which the emergency event occurs. 

Shift Details:

• Every Monday, Thursday, and Friday, 8:30 a.m. – 7:00 p.m.; and every other Saturday and Sunday, 8:30 a.m. – 7:00 p.m.

This position will primarily be located at our Smithville campus. Training and coverage will happen at Saint Luke's Hospital as well.

Responsibilities: 

• Provides helpful information to internal and external callers 

• Maintains detailed documentation in the appropriate communication logs 

• Dispatches Security requests using two way radios in a timely manner 

• Monitors alerts and alarms  

• Notifies appropriate departments or individuals when required 

• Assists with mentoring and training of new employees 

We are looking for someone with exceptional interpersonal skills and empathy for those in crisis. The ideal candidate has strong critical thinking skills, the ability to handle multiple tasks at once, prioritize work, and manage interruptions easily. To be successful in this role, strong customer service skills, willingness to work, adaptability and an eagerness to learn is required. This position will require you to work autonomously as well as with a team.   

Why Saint Luke’s? 

We believe in creating a collaborative environment, while looking for innovative ways to improve. We offer competitive salaries and benefits packages to all eligible employees: 

• Medical health plans 

• Tuition reimbursement 

• Paid time off 

• Retirement contributions 

• Employee Assistance Program

Job Requirements

Applicable Experience:

2 years

Job Details

Full Time

Day (United States of America)

The best place to get care. The best place to give care. Saint Luke’s 12,000 employees strive toward that vision every day. Our employees are proud to work for the only faith-based, nonprofit, locally owned health system in Kansas City. Joining Saint Luke’s means joining a team of exceptional professionals who strive for excellence in patient care. Do the best work of your career within a highly diverse and inclusive workspace where all voices matter.

Join the Kansas City region's premiere provider of health services. Equal Opportunity Employer.