Patient Intake Specialist

This is where your work makes a difference.

At Baxter, we believe every person—regardless of who they are or where they are from—deserves a chance to live a healthy life. It was our founding belief in 1931 and continues to be our guiding principle. We are redefining healthcare delivery to make a greater impact today, tomorrow, and beyond.

Our Baxter colleagues are united by our Mission to Save and Sustain Lives. Together, our community is driven by a culture of courage, trust, and collaboration. Every individual is empowered to take ownership and make a meaningful impact. We strive for efficient and effective operations, and we hold each other accountable for delivering exceptional results.

Here, you will find more than just a job—you will find purpose and pride. 

Patient Intake Specialist

Baxter International - Healthcare

St. Paul

Your role

As an Intake Specialist for our Respiratory Health business unit, you will have a critical role in inter-facing with our new and existing patients, while continuing to exceed customer expectations.    These include establishing initial contact with patients/caregivers, verifying insurance benefits, and (as needed) securing a payment plan when a new order is received for Respiratory Health equipment.

This role utilizes online payer portals, and calls insurance companies to obtain all necessary information on benefits to determine coverage and payer requirements. The Intake Specialist secures information from the patients/caregivers to support medical necessity for reimbursement; reviews the prescribed therapy and its benefits, the in-home training process, the outcomes monitoring program, and the reimbursement process including financial assistance and payment plan options with the patient/caregivers while providing superior customer service.

 What you will be doing at Baxter

• Perform verification of benefits to determine coverage and payer requirements

• Load all benefit information correctly to allow for clean claims and streamlined revenue

• Interview patient/caregiver to gather, confirm, and input medical, insurance and demographic information

• Assess Face to Face documentation to determine if payor requirements are met

• Assess or evaluate the risk of shipping device based on information received in the patient interview, place of service, insurance validation and Government and Commercial Insurance requirements

• Discuss patient financial liability, set-up payment plans, discuss patient financial assistance when needed and follow up on applications

• Educate the patient/caregiver on the benefits of therapy and to promote therapy adherence

• Accurately document events and communications in a timely manner

• Initiate the process for obtaining any necessary forms such as the TCR (Terms, Condition & Responsibility), ABN (Authorization of Benefits Notification) and other forms required during the training process, and Waivers

• Provide timely follow-up with patient/caregiver when needed

• Works collaboratively with multiple teams to optimize outcomes for our patients.

• Facilitate return of device when patient no longer demonstrates benefit from therapy

• Perform with the highest level of integrity, while by complying with the Global Code of Conduct, applicable work instructions, and applicable laws and regulations to enhance outcomes for our patients and their caregivers

• Work collaboratively with Sales Enablement and Account Executives to ensure healthcare team and patient needs are met and coordinate contact and in-hospital training as needed.

What you will bring to Baxter

• 3+ years relevant experience, preferably in health insurance and/or durable medical equipment

• High level of reasoning ability to successfully resolve a variety of patient and business issues

• Strong critical thinking and problem-solving skills

• Exceptional written, verbal, and interpersonal communications and presentation skills

• Detail oriented

• Proficient in Microsoft Office Software

Preferred/not required

• Associates degree or higher

• Third Party payer experience

• Experience with TIMS

We understand compensation is an important factor as you consider the next step in your career.  At Baxter, we are committed to equitable pay for all our employees, and we strive to be more transparent with our pay practices.  To that end, this position has a base salary range of $51,200 to $70,400. The above range represents the expected base salary rang