Inside Sales Representative

Department: Sales

Employment Type: Full Time

Location: Baton Rouge, LA

Description

Broken Tractor is a machinery parts store that specializes in selling new, used, rebuilt and aftermarket parts for tractors, backhoes, dozers, excavators, and more. We are seeking a professional and energetic Inside Sales Representative to support the growth of their business. The ideal candidate for this position has excellent customer service skills, strong attention to detail and the ability to work in a fast-paced environment. This Inside Sales position will serve as the primary contact for all phone-and walk-in customer activity in a fast-paced equipment company.

Key Responsibilities

• Answer incoming phone calls
• Enter orders accurately into the business system
• Greet and assist walk in customers and visitors
• Assess customer needs through consultative selling skills
• Prepare sales quotes for customers and outside sales reps
• Maintain retail sales display area
• Compile and report sales data from the company business system 
• Develop and maintain product knowledge to meet customer needs
• Complete the daily close of sales in the business system

Skills, Knowledge and Expertise

• A positive and professional disposition with both internal and external customers
• Strong verbal and written communication skills
• Strong attention to detail
• Ability to qualify customer needs and recommend appropriate solutions
• Solid applied basic math skills
• Intermediate skill level with Microsoft Office Suite 
• Experience in an inside sales or customer service role
• Strong organization and time management skills
• Ability to manage competing priorities in a busy work environment

 Qualifications:

• 3 years of customer service / inside sales experience
• Background in Heavy Equipment Industry is a plus
• Strong Mechanical Background/Knowledge
• Ability to work in Quickbooks