Associate, Customer Success Enablement

Join us as we work to create a thriving ecosystem that delivers accessible, high-quality, and sustainable healthcare for all.

Associate, Customer Success Enablement

Position Summary: The Associate, Customer Success Enablement supports the execution and operationalization of scalable enablement programs that help Customer Success Managers (CSMs) build foundational product knowledge, adopt consistent workflows, and perform effectively in their role. This role sits within the CSM Enablement vertical and plays a critical role in ensuring enablement initiatives are delivered with consistency, accuracy, and follow-through.

This role is ideal for someone early in their enablement career who is highly organized, detail-oriented, execution-focused, and eager to learn how enablement drives performance at scale. The Associate will partner closely with senior enablement leaders to support new hire readiness, ongoing skill development, and product knowledge reinforcement, while building foundational skills in content development, enablement delivery, and cross-functional collaboration.

Essential Job Responsibilities:

• Support the execution of CSM enablement programs, including new hire onboarding, maintenance learning, and skill based initiatives

• Participate in the facilitation of live enablement sessions, such as co-facilitating or supporting new hire training, fielding questions from new hires, supporting real-time learner engagement, and leading discrete portions of sessions as appropriate

• Assist with the creation, updating, and publishing of enablement assets such as job aids, guides, learning modules, facilitator materials

• Maintain learning paths and assignments in the LMS, ensuring accuracy, clarity, and timeliness

• Coordinate logistics for enablement activities, including communications, scheduling, and tracking completion

• Support reporting and dashboards used by Enablement and CS leadership to monitor progress and identify gaps

Additional Job Responsibilities:

• Demonstrates accountability by taking ownership of assigned work and following through on commitments

• Brings a detail oriented, organized approach to execution and program support

• Communicates clearly and professionally with teammates and cross functional partners

• Adapts quickly in live learning environments and remains calm and responsive when supporting learners in real time

• Seeks feedback, reflects on it, and applies it to improve performance

Expected Education & Experience:

• Bachelor’s degree and a minimum of 2 to 3 years of experience in enablement, training support, customer success, operations, program coordination, or a related role preferred

• Experience working in a SaaS, healthcare technology, or customer facing environment preferred

• Exposure to Customer Success, onboarding, or learning programs is a plus

• Effective time management, logical problem solving, and strong organizational skills with high attention to detail

• Proficiency in Microsoft Office (Outlook, Excel, PowerPoint, Word) and collaboration tools such as Microsoft Teams

 

Expected Compensation

$57,000 - $97,000

The base salary range shown reflects the full range for this role from minimum to maximum. At athenahealth, base pay depends on multiple factors, including job-related experience, relevant knowledge and skills, how your qualifications compare to others in similar roles, and geographical market rates.  Base pay is only one part of our competitive Total Rewards package - depending on role eligibility, we offer both short and long-term incentives by way of an annual discretionary bonus plan, variable compensation plan, and equity plans.

 

About athenahealth

Our vision: In an industry that becomes more complex by the day, we stand for simplicity. We offer IT solutions and expert services that eliminate the daily hurdles preventing healthcare providers from focusing entirely on their patients — powered by our vision to create a thriving ecosystem that delivers accessible, high-quality, and sustainable healthcare for all.

Our company culture: Our talented  employees — or athenistas, as we call ourselves — spark the innovation and passion needed to accomplish our vision. We are a