Quality Review Coordinator - Insurance

Empowered to live. Inspired to work.
Compeer Financial is a member-owned cooperative located in Illinois, Minnesota and Wisconsin. We bring together team members with a variety of backgrounds and experiences to help provide financial services to support agriculture and rural communities. Join us in a culture that not only promotes meaningful work and professional development, but provides a flexible, hybrid work environment and excellent benefits, which empower you to thrive both personally and professionally.

How we support you:

• Hybrid model – up to 50% work from home
• Flexible schedules including ample flexibility in the summer months
• Up to 9% towards 401k (3% fixed Compeer contribution plus up to 6% match)
• Benefits: medical, dental, vision, HSA/FSA, life & AD&D insurance, short-term and long-term disability, wellness program & EAP
• Vacation, sick leave, holidays/floating holidays, parental leave, and volunteer paid time off
• Learning and development programs
• Mentorship programs
• Cross-functional committee opportunities (i.e. Diversity & Inclusion Council, emerging professional groups, etc.)
• Professional membership/certification reimbursement and more!

Casual/seasonal & intern team members are not eligible for benefits except for state-mandated programs.

To learn more about Compeer Financial visit www.compeer.com/careers. 

This position offers a hybrid work option (up to 50% remote) and is based out of the MN-Lakeville; MN-Mankato; MN-Waite Park locations however may be open to any Compeer office locations.

The contributions you will make: 

This position works with the Insurance team to provide support for ensuring a comprehensive quality assurance/compliance review program that maintains compliance and consistent application of, federal and state insurance rules, regulations, policies and procedures and insurance carrier (AIP) underwriting rules.

A typical day: 

Quality Control and Compliance

• Reviews documents to ensure compliance, completion, and guidelines are met prior to delivering to the client:
  • Resulting documents
  • Claim check verification
  • Insurance client or prospect documents
• Reviews documents submitted from agents for accuracy and quality ensuring they are Risk Management Agency (RMA), Approved Insurance Provider (AIP) and Compeer compliant.
• Conducts seasonal file reviews on all product lines to ensure compliance and appropriate levels of quality with the underwriting process and that they are up-to-date and accurate. Drafts, tracks and shares findings with Insurance Leadership to determine corrective actions.
• Collaborates with Quality Review Coordinator team to perform annual audits on 3% of client insurance files.
• Ensures adherence to the agency’s record retention program, consistent with federal and state insurance laws and AIP contracts.
• Documents and grades all issues and deficiencies to identify trends.
• Provides recommendations regarding internal, AIP & RMA procedures, guidelines and rules while monitoring and maintaining compliance with insurance regulations and Compeer policies and procedures.
• Assists with RMA and AIP Audit needs.
• Verifies the operations teams pre-keyed documents for accuracy.
• Maintains relationships with AIP quality control/compliance team members to understand and promote AIP/RMA quality control/data mining efforts, understand and promote AIP/RMA system enhancements to promote efficiencies while maximizing compliance rules, regulations, policies and procedures.

Insurance Sales Support

• Serves as the liaison between the Insurance Sales and Core Insurance Operations team to ensure guidelines, processes and deadlines are being met.
• Serves as the lead and liaison between the Insurance Sales team and Underwriters for the Insurance Company on approval for revisions, corrections and other requests.
• Collaborates with IO and ICR on Return to Officer que in OnBase workflow.
• Assists with AIP reporting to ensure client policy compliance.
• Assists other departments as needed to meet the needs of the organization.
• Works with team leaders and Insurance Development to create additional training resources.

Data Entry

• Enters information accurately into the AIP (Approved Insurance Provider) systems (applications, acreage reports and production reports) prior to each deadline.
• Provides resulting documents for agent review and distribution to client as needed
• Approves pre-keyed source d