Mgr, Onboard Revenue RCI

Journey with us! Combine your career goals and sense of adventure by joining our exciting team of employees. Royal Caribbean Group is pleased to offer a competitive compensation & benefits package, and excellent career development opportunities, each offering unique ways to explore the world.

 

Position Summary:

 

Responsible for profitable revenue generation of our Vendor Accounts and meeting/exceeding revenue targets.  Work closely with Director of Hotel Performance to develop strategies and plans that grow profitable business throughout our fleet.  Oversee the execution of Sales and Marketing activities between Royal Caribbean International and our vendor accounts. Communicate with other departments for support of strategies and initiatives. Establish and build strong relationships within the assigned Royal Caribbean Vendors.  Build strong internal relationships which will support a need for overall business knowledge to enable successful implementation of new programs onboard our fleet.

 

Essential Duties and Responsibilities:

• Work with brand OBR, operational, and finance teams to set monthly, annual, and quarterly targets related to assigned accounts.
• Manage and monitor account and ship performance against targets, forecast, and contractual minimums, identifying drivers and risks.
• Establish, build, and maintain global relationships with assigned Royal Caribbean Vendor Accounts.
• Negotiate Onboard Revenue contracts for assigned accounts to attain revenue/growth goals.
• Manage account performance to exceed Onboard Revenue growth target for the division.  
• Work with partners to review channel, product, pricing, promotional, and sq ft performance.
• Generate innovative ideas which will bring new business development to Onboard Revenue.
• Evaluate and identify revenue generating opportunities and the sourcing/mix of revenue to grow our most profitable channels. Identify and assess opportunities to accelerate App revenue growth.
• Oversee implementation of initiatives related with assigned account.
• Directly influence staffing, coaching, sales development, rotations, performance evaluation for revenue partners that are onboard to ensure top quality employees are representing Royal Caribbean International’s best interest.  
• Provide day to day operational support to each vessel in the Royal Caribbean fleet for all areas overseen by this position.
• Translate Royal Caribbean International corporate marketing and strategic direction to revenue partners and assists partners in creating initiatives and projects to support these goals.
• Work with our revenue partners in conjunction with our newbuilding department to design operational space concepts and layouts for new and revitalized ships within our fleet.  Leverage business analysis to influence newbuild and revitalization concept/design/allocation.
• Oversee Marketing & Revenue Managers for Royal Caribbean fleet; this includes hiring, training, scheduling, target setting as well as evaluating ship and individual performance. 
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