Guest Relations Representative

Company Description

Publicis Re:Sources is the backbone of Publicis Groupe, the world’s third-largest communications group. Formed in 1998 as a small team to service a few Publicis Groupe firms, Publicis Re:Sources has grown to 4,000+ people servicing a global network of prestigious advertising, public relations, media, healthcare and digital marketing agencies. We provide technology solutions and business services including finance, accounting, legal, benefits, procurement, tax, real estate, treasury and risk management to help Publicis Groupe agencies do what they do best: create and innovate for their clients.  In addition to providing essential, everyday services to the 86,000+ global Publicis Groupe employees, we build products and support capabilities that advances Publicis Groupe’s long-term growth strategy — taking even the smallest ideas into big concepts and beyond.

In addition to providing essential, everyday services to our agencies, Publicis Re:Sources develops and implements platforms, applications and tools to enhance productivity, encourage collaboration and enable professional and personal development. We continually transform to keep pace with our ever-changing communications industry and thrive on a spirit of innovation felt around the globe. With our support, Publicis Groupe agencies continue to create and deliver award-winning campaigns for their clients.

The company is a premier shared services company serving the financial, technological and administrative needs of U.S.-based business units of the world’s third largest Communications company.  With 2021 net revenues of over 10 billion Euros, the parent company specializes in Advertising, Digital, Media buying and consultancy.  The parent company is present in over 100+ countries on 5 continents, with 80,000 employees.

Job Description

This position will work as a member of the Facilities Management team.  The Guest Relations Representative will ensure a positive face is presented to the external world on behalf of our agency customers, and will help the Facilities Management team create an inviting, pleasant, and safe place for employees to come to work. This position includes, but is not limited to, greeting visitors, clients, and employees, and providing direction as needed, as well as answering agency main phone numbers. This individual will also be charged with other administrative tasks as assigned.

Core Duties and responsibilities

• Support Facilities team in maintaining the appearance of the office / reception area
• Greet and direct clients, outside visitors, and employees
• Maintain supplies required to create a welcoming environment (pantries, cafes, etc.)
• Manage and maintain visitor systems in accordance with Groupe policy
• Answer agency main contact phone numbers; provide assistance and guidance
• Respond to employee and external inquiries; provide information and resolve problems as necessary
• Report all safety issues
• Provide administrative backup support for Facilities Management team
• Perform other duties as assigned

Qualifications

SKILLS / KNOWLEDGE / EXPERIENCE

• 1-3 years of experience in the field or in a related area
• Excellent communication skills
• Ability to work with a wide variety of internal and external groups
• Experience working in a rapid and complex changing environment
• Passionate about providing outstanding customer service
• Enthusiastic and creative team player with a strong drive to create a positive work environment
• Demonstrate ability to manage multiple, diverse tasks simultaneously
• High degree of energy, motivation and dedication to quality and excellence
• Demonstrate ability to communicate effectively, both written and verbally, with clients, employees, and other internal and external office visitors
• Demonstrate ability to collaborate effectively with all levels and functions
• Ability to maintain confidentiality

The salary range is $40k - $52k. This is the salary  the Company believes it will pay for this position at the time of this posting. Consistent with applicable law, compensation will be determined based on the skills, qualifications, and experience of the applicant along with the requirements of the position, and the Company reserves the right to modify this salary range at any time.

Additional Information

All your information will be kept confidential according to EEO guidelines.

This job description in no way states or implies that these are the only duties to be performed by the employee(s) currently in this position. Employee(s) will be required to follow any other job related instructions and to perform any other job-related duties requested by any person authorized to give instructions or assignment