Loan Operations Representative IV - Real Estate Secured Lending

Work Location:

Lewiston, Maine, United States of America

Hours:

40

Pay Details:

$22.50 - $29.00 USD

TD is committed to providing fair and equitable compensation opportunities to all colleagues. Growth opportunities and skill development are defining features of the colleague experience at TD. Our compensation policies and practices have been designed to allow colleagues to progress through the salary range over time as they progress in their role. The base pay actually offered may vary based upon the candidate's skills and experience, job-related knowledge, geographic location, and other specific business and organizational needs. 

As a candidate, you are encouraged to ask compensation related questions and have an open dialogue with your recruiter who can provide you more specific details for this role.

Line of Business:

Personal & Commercial Banking

Job Description:

The Loan Operations Representative IV performs various administrative tasks involved in servicing Loans.

Depth & Scope:

• Performs highly complex or non-routine administrative tasks exercising significant judgment and discretion in the performance of duties usually in support of a single unit or team within Loan Operations
• Tasks are performed independently with limited supervision and review; Tasks may include research, processing incoming mail, Customer service and contact, and external agency contact; Provides information and procedural knowledge for less experienced staff
• Performs research on suspicious items and reports findings to appropriate resource to help prevent fraudulent activities
• Makes entries in general ledger related to paperwork and information processed
• Approves and reviews general ledger entries and/or invoices for accuracy and completeness
• Provides input and assistance to management in developing and maintaining budget
• Identifies, audits, investigates, and rectifies departmental discrepancies
• Reviews work and provides information and procedural knowledge to less experienced staff
• Provides the primary leadership of a unit or team within Loan Operations including input to performance management, coaching, and guidance to team members
• Responds to the most complex inquiries and issues from Customers and internal units; Researches information to provide responses and resolution
• Contacts Customers to explain items affecting their accounts
• Follows up with branches and other units to resolve discrepancies and Customer issues

Education & Experience:

• High school diploma or GED
• 3+ years related experience
• Proven knowledge of Loan Operations policies and procedures as well as related agency regulations
• Proven computer literacy and proficiency in common PC applications
• Proven attention to detail and the ability to prioritize workload to meet unit objectives
• Proven ability to provide guidance to others, clarifying complex policies and procedures and facilitating knowledge-sharing in the work group is required
• Excellent interpersonal skills, as well as excellent written and verbal skills
• Must possess strong analytical and administrative abilities

Preferred Qualifications:

• Sagent and Fidelity experience
• Transaction Processing experience
• Residential Loan experience

Physical Requirements:

Never: 0%; Occasional: 1-33%; Frequent: 34-66%; Continuous: 67-100%

• Domestic Travel – Occasional
• International Travel – Never
• Performing sedentary work – Continuous
• Performing multiple tasks – Continuous
• Operating standard office equipment - Continuous
• Responding quickly to sounds – Occasional
• Sitting – Continuous
• Standing – Occasional
• Walking – Occasional
• Moving safely in confined spaces – Occasional
• Lifting/Carrying (under 25 lbs.) – Occasional
• Lifting/Carrying (over 25 lbs.) – Never
• Squatting – Occasional
• Bending – Occasional
• Kneeling – Never
• Crawling – Never
• Climbing – Never
• Reaching overhead – Never
• Reaching forward – Occasional
• Pushing – Never
• Pulling – Never
• Twisting – Never
• Concentrating for long periods of time – Continuous
• Applying common sense to deal with problems involving standardized situations – Continuous
• Reading, writing and comprehending instructions – Continuous
• Adding, subtracting, multiplying and dividing – Continuous

The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsi