Jobs and Careers

Associate Billing and Accounts Specialist

Zapier

UKRemotefull_timeVerifiedPosted 18 Mar 2024

💰 $53,300/yr

About the role

Job Posted: March 18, 2024

Location: AMERS - Eastern Time

Hi there!

We're looking for an Associate Billing and Accounts Specialist to join our Billing and Accounts team at Zapier! Zapier is on a mission to make everyone more productive at work, and we’ve helped over 1.8 million individuals and businesses with their automation needs.

Our Associate Billing and Accounts Specialist will be at the forefront of helping support our customers with billing, account, and security issues, suggesting improvements for related processes, and navigating communication of changes with our cross-departmental representatives.

If you’re interested in launching your career at a fast-growing and profitable startup, then read on…

Zapier is proud to be an equal opportunity workplace dedicated to pursuing and hiring a diverse workforce.

About You

You’re an excellent written communicator. We’re a 100% remote team, and writing is our primary means of communication at Zapier. The Billing & Accounts team’s scope can be more transactional, we’re looking for someone who can translate this into an empathic and human tone of voice.
You document diligently. Leaving notes on customer interactions and providing context for feedback is of the utmost importance for what you’ll be working on.
You enjoy organization. We’re an autonomous and transparent team, tracking and sharing our daily work and progress with each other to stay accountable.
You’re impact-driven. Making a difference for our customers, our team, and our mission to democratize automation all spark joy.
You love doing things efficiently. At Zapier, the work you do will have a disproportionate impact on the business. We believe in systems and processes that let us scale our impact to be larger than ourselves.
You have an eye for detail. In the Billing & Accounts Support Team we work with Revenue and Company Policies, some tied directly to Data Security. It’s important we follow these with care whils still being empathic towards our customers.

Things You’ll Do

Help customers via email or chat to ensure they have the best experience possible, answering inquiries regarding (but not limited to) billing disputes, non-profit requests, and two factor authentication.
Process refunds and facilitate chargebacks/disputes with our payment processor.
Communicate customer feedback cross-departmentally.
Participate in support team experiments and provide feedback on your experiences.
Help maintain updates and verification for our internal documentation.

Zapier Compensation Guiding Principles

We believe all Zapiens should be rewarded competitively and equitably, using practices that are simple and transparent. This philosophy ensures we’re able to find, grow, and retain exceptional people from a broad range of backgrounds. Here’s how we define our compensation principles:

Competitive: Zapier pays well among the technology sector.
Equitable: Consistent pay practices; Pay for impact
Simple: Pay is well understood, and pay practices are built for scale.
Transparent: Zapiens know how pay works, including how their pay is determined.

The pay ranges for this role are:

USA: 53,300/66,600/79,900 USD

Canada: 53,300/66,600/79,900 CAD

A Candidate's compensation package is finalized once the interview process is concluded and accounts for demonstrated experience, job knowledge, skills, abilities, and internal equity. We use a business impact approach to base pay, which means we set pay for all Zapiens based on their demonstrated impact on Zapier’s success. In alignment with that philosophy, the upper half of a pay range is typically reserved for individuals who have consistently demonstrated a high impact in their current role and level while at Zapier.

For more information on Zapier’s Total Rewards please click here.