Director of Inpatient and Residential Hospice, OK & MO Regions

It's more than a career, it's a calling

MO-REMOTE

Worker Type:

Regular

Job Highlights:

Named 150 Top Places to Work in Healthcare 2024 - Becker's Healthcare 
Named One of the Diversity Leaders 2024 – Modern Healthcare 
Named One of America's Greatest Workplaces for Diversity 2024 - Newsweek
Named One of America's Greatest Workplaces for Women 2024 – Newsweek
Named One of America’s Greatest Workplaces for Job Starters 2024 – Newsweek 

SSM Health is a Catholic, not-for-profit health system serving the comprehensive health needs of communities across the Midwest through a robust and fully integrated health care delivery system. The organization’s 40,000 team members and more than 13,900+ providers are committed to providing exceptional health care services and revealing God’s healing presence to everyone they serve.

With care delivery sites in Illinois, Missouri, Oklahoma, and Wisconsin, SSM Health includes 23 hospitals, more than 300 physician offices and other outpatient and virtual care services, 12 post-acute facilities, comprehensive home care and hospice services, a pharmacy benefit company, a health insurance company and an accountable care organization. It is one of the largest employers in every community it serves.

This position will be responsible for the MO and OK markets and will require travel within these markets at least 50% of the time. SSM Health currently offers remote work opportunities in the states of MO, WI, IL, OK, AL, FL, GA, IA, IN, KS, KY, LA, MI, NC, SC, TN, TX, UT, VA, WV.

To request additional information, confidentially submit your interest, or nominate a fellow colleague, please contact:

Angela Jones
Executive Talent Partner
Angela.Jones1@ssmhealth.com

#LI-Hybrid

Job Summary:

Responsible for the operations of multiple inpatient and residential hospice care entities across the system, including financial performance, quality improvement, customer satisfaction, employee recruitment and retention, growth, and development of new business lines. Provides strategic and business planning support for supervisors and branch managers within a service area.

Job Responsibilities and Requirements:

PRIMARY RESPONSIBILITIES

• Provides input on completion of annual budget for hospice and palliative care programs based on strategic and marketing plans that are completed at the entity level. Ensures data collection is occurring throughout the year about competitive organization’s strategies within each of the region’s marketplaces. Coordinates, develops and implements the Quality Assurance Performance Improvement Program (QAPI) activities and reports quality measurements to the Board of Directors annually. Assists in the identification of goals and related patient outcomes, and overall development and implementation of the QAPI program. 
• Understands the importance of communication with all levels of the organization, community, and customers. Creates and implements a communication plan which meets the needs of staff, senior management, customers, and the community within the entity’s service area. 
• Promotes and maintains an atmosphere of customer service. Provides opportunities for staff to receive continuing education about customer service and interacting with difficult people. Ensures that a customer/patient satisfaction system with feedback and action components is in place. Follows up and resolves customer complaints as needed. 
• Implements benchmarks and performance criteria for the individual entities within a service area. Provides leadership with a