B2Bi Support Specialist - US Based - 100% Remote

Company Description

CoEnterprise is an award-winning B2B software and professional services company headquartered in New York City. Founded in 2010, CoEnterprise delivers Data & Analytics solutions and services that transform how companies connect and do business. CoEnterprise approaches each relationship and engagement from the perspective of three core values: collaboration, ownership, and excellence. We value collaboration with both our partners and clients in order to present the best possible outcome for our customers. Our vow to accept ownership ensures that our entire staff takes pride in our work and it is our commitment to excellence that ensures that this work is at the highest standard possible. 

Job Description

EDI 

• Knows and understands EDI document flows
• Familiar with EDI document types, purpose, relationships/dependencies
• Can interrogate EDI documents content and discover errors
• Data mapping build and interpretation

Managed File Transfer - familiar with setup and troubleshooting of:

• FTP
• SFTP
• HTTPS
• AS2
• VAN

Familiar with IBM Sterling Integrator operations

• B2B Integrator / Secure File Gateway
• Connect:Direct
• Sterling Secure Proxy
• Sterling External Authentication Server
• IBM Content Collector

Microsoft Logic Apps

• Cosmos DB
• Development
• Support
• Review / performance analysis

Qualifications

Support skills

• Situation analysis
• Probing questions
• Interpersonal communication
• Relationship building

Leadership and Mentoring (peers and clients)

Correlation analysis (finding recurrent commonalities)

Documentation

• Procedure writing
• Procedure review

ITIL Service management

Ticket system tools (Jira Service Management)

Additional Information

At CoEnterprise, we believe diversity drives innovation. We are committed to creating and maintaining a workplace in which all employees have an opportunity to participate and contribute to the success of our business.  In recruiting for our team, we welcome the unique contributions that you can bring. We value employees for their differences represented by a variety of dimensions including demographics, behaviors, work style and perspectives.

We are an AA/EOE employer.