Subrogation Homeowner Property Claim Advocate - Remote CST/MST

The world isn’t standing still, and neither is Allstate. We’re moving quickly, looking across our businesses and brands and taking bold steps to better serve customers’ evolving needs. That’s why now is an exciting time to join our team. You’ll have opportunities to take risks, challenge the status quo and shape the future for the greater good.

 

You’ll do all this in an environment of excellence and the highest ethical standards – a place where values such as integrity, inclusive diversity and accountability are paramount. We empower every employee to lead, drive change and give back where they work and live. Our people are our greatest strength, and we work as one team in service of our customers and communities.

 

Everything we do at Allstate is driven by a shared purpose: to protect people from life’s uncertainties so they can realize their hopes and dreams. For more than 89 years we’ve thrived by staying a step ahead of whatever’s coming next – to give customers peace of mind no matter what changes they face. We acted with conviction to advocate for seat belts, air bags and graduated driving laws. We help give survivors of domestic violence a voice through financial empowerment. We’ve been an industry leader in pricing sophistication, telematics, digital photo claims and, more recently, device and identity protection.

 

We are the Good Hands. We don’t follow the trends. We set them.

Job Summary:

Under limited supervision, this job is responsible for identifying and monitoring subrogation inputs and collections. This role identifies new subrogation opportunities, refers opportunities to the subrogation unit, implements procedures, and monitors subrogation reimbursements to other insurers. The individual provides work guidance and direction to less senior employees and provides mentoring and coaching to the team. This individual delivers compassionate service that is fast, fair and easy to ensure customer retention. The individual works independently, prioritizing the individual's own responsibilities, and managing the individual's own workload. The individual also consistently meets band level behaviors, production, quality, and/or customer service goals.

 

Candidates on Mountain or Central time zones are preferred. Schedule is M-F, 8am - 5 pm CT or MT.

Key Responsibilities:

• Will handle training on the Subrogation process

• Makes and maintains a connection with the customer by understanding and meeting their needs; serves the customer with empathy; and follows up to ensure that customer needs have been met

• Manages, researches and resolves complex and occasionally highly complex customer communications, concerns, conflicts or issues

• Summarizes documents and enters into claim system notes

• Documents a claim file with notes, evaluations and decision making process

• Identifies subrogation opportunities and refers claims to Subrogation unit in markets where complex subrogation litigation is prevalent

• Works with Subrogation Adjusters and Litigation Attorneys to recover funds on complex Property Losses to include product liability cases

• Assesses unit needs for training and development on subrogation issues and processes

• Advises management on coaching and training opportunities

Functional Skills:

• Applies broad knowledge of analytical procedures to reconcile, manipulate, and recognize patterns of data

• Applies broad knowledge of problem solving and preparation of reports for analysis

• Applies broad ability to leverage learned technical skills in support of team objectives

• Applies broad negotiation and/or arbitration skills

• Applies broad conflict management and problem resolution skills in managing internal and external customer relationships

Preferred Experience:

• 6+ years of related property claim handling (homeowner's) experience

• 3+ years of related property subrogation experience preferred

• 3rd Party TBC & negotiation experience a plus

We Offer:

• Generous Paid Time Off

• Tuition Reimbursement

• Connectivity reimbursement

• Medical, Dental, and Vision coverage (cafeteria style health insurance plane - starts day one!)

• 401(k) match and pension plan

• A culture of learning where you can expect to develop foundational skills for the future

• Opportunities for both personal and professional development

• Leadership teams that are communicative and engaged

• Volunteer opportunities & donation program

• Recognition and advancement opportunities

• Learn more about Allstate benefits @ https://allstategoodlife.com

Notes:

• Employees who have been in their current role for at least one year will receive screening preference

• This position is not available fo