We're Cruise, a self-driving service designed for the cities we love.

We’re building the world’s most advanced, self-driving vehicles to safely connect people to the places, things, and experiences they care about. We believe self-driving vehicles will help save lives, reshape cities, give back time in transit, and restore freedom of movement for many.

Cruisers have the opportunity to grow and develop while learning from leaders at the forefront of their fields. With a culture of internal mobility, there's an opportunity to thrive in a variety of disciplines. This is a place for dreamers and doers to succeed.

If you are looking to play a part in making a positive impact in the world by advancing the revolutionary work of self-driving cars, join us.

About the Role:

Cruise is looking for an Operations Manager to enable us to test, improve and oversee the performance of our driverless autonomous vehicle fleet.

In this position, you will lead our Field Service and Pit Crew teams and closely collaborate with engineering, commercialization, service and other teams to implement driverless operations and expand and scale our operation.

If you're interested in coordinating the complex movement of our autonomous vehicles and people on the roads of Austin, let's chat!

What you’ll be doing:

• Establish and drive the highest standards for driverless operations to ensure everyone is operating safely

• Manage night operations and personnel at Launch and Land sites in SF to improve vehicle uptime

• Manage a team of Field Service Coordinators, Field Service Representatives, Operations Coordinators, and Pit Crew members

• Coordinate with Non-Commercial/R&D AV Operations to manage fleet movements, charging and maintenance to ensure vehicle availability and readiness

• Provide key feedback and updates to counterparts and leadership as needed on key issues and information

• Drive continuous improvement through experimentation and process optimization in service of safely increasing vehicle uptime

• Serve as a key partner in hiring, managing, developing, reviewing and terminating personnel

What you must have:

• Bachelor’s degree in business, engineering or a related field

• 6+ years of professional work experience in product/av operations, management consulting, rideshare, mobility sectors

• 2+ years of experience directly managing teams

• Proficiency in Excel and/or Google Sheets

• Ability to handle dynamic assignments, including flexible schedules

• Ability to keep calm and perform well under pressure

• Comfort with ambiguity; bias to action

• Ability to connect with people of all backgrounds and offer immediate, fair, and honest feedback when needed

• Willingness to go above and beyond to fulfill the company’s mission

Bonus points!

• Experience leading safety critical operations in technology or automotive industries

• Experience managing and deploying key assets

The salary range for this position is $105,300 - 154,800. Compensation will vary depending on location, job-related knowledge, skills, and experience. You may also be offered a bonus, restricted stock units, and benefits. These ranges are subject to change.

Why Cruise?

• Our benefits are here to support the whole you:
• Medical / dental / vision, AD+D and life insurance
• Subsidized mental health benefits
• One Medical membership
• Flexible Spending Account 
• Monthly wellness stipend
• 401(k) match 
• Paid time off: vacation, sick, public health emergency, jury duty, bereavement and company holidays. 
• Paid parental, family care and medical leave
• Family care benefits: fertility benefits, Dependent Care Flexible Spending Account (subsidized by Cruise).
• Non-remote employees: Pre-tax Commuter Benefit Plan, healthy meals and snacks 
• CruiseFlex - a working policy for US-Based Cruisers that lets you and your manager find what working style is best for you, whether it’s primarily in-person, primarily at home or a combination of home and in-office time.

• We’re Integrated
• Through our partnerships with General Motors and Honda, we are the only self-driving company with fully integrated manufacturing at scale.

• We’re Funded
• GM, Honda, Microsoft, T. Rowe Price & Walmart have invested billions in Cruise. Their backing for our technology demonstrates their confidence in our progress, team, and vision and makes us one of the leading autonomous vehicle organ