HR Manager

Job Title    HR Manager      
Duration:   Permanent 
Role reports to: Director People Operations Rest of World
Location:  Dundalk.  Hybrid. 
Overall Purpose of Position:
The HR Manager will lead and execute strategic HR initiatives to support a dynamic, hybrid and remote workforce within a fast-paced contact centre and business operations environment. As a trusted partner to leadership, the role will ensure compliance with Irish employment law, drive employee engagement, and foster a high-performance culture aligned with company values.

Key responsibilities include management of the global performance development programme, oversight of weekly and monthly payroll operations, and continuous improvement of HR processes.

This role will have the future scope to support HR operations across additional European locations, ensuring consistency in HR practices, compliance, and cultural alignment across multiple markets.

Main Duties:
•    Strategic HR Leadership & Business Partnership
o    Balance day-to-day operational HR tasks with long-term strategy, ensuring alignment with business priorities, objectives, and evolving workforce needs.
o    Proactively identify and implement HR initiatives that drive employee engagement, performance, and retention, particularly within a remote and hybrid workforce.
•    Performance Development Programme
o    Management of the existing performance development programme, ensuring it is consistently embedded across all teams and aligned with organisational goals. Support managers in delivering effective performance conversations, provide training and resources to drive accountability, and monitor the programme’s effectiveness. Promote a culture of continuous growth and high performance across all functions.
•    Payroll Management
o    Oversee accurate and timely processing of weekly and monthly payrolls in compliance with Irish and EU regulations.
o    Collaborate with Finance and external providers to ensure payroll accuracy, reporting, and audit readiness.
o    Address payroll-related queries and ensure a seamless employee experience.
•    HR Process & System Optimization
o    Continuously evaluate, recommend, and implement improvements to HR processes, policies, and systems to enhance efficiency, compliance, and employee experience.
o    Leverage HR technology and data analytics to support decision-making and measure HR effectiveness.
•    Employee Relations, Compliance & Policy Development
o    Ensure HR policies and procedures align with best practices and comply with Irish and EU employment legislation, particularly regarding remote and hybrid working.
o    Provide expert guidance to managers on performance management, employee relations, conflict resolution, and disciplinary matters.
•    Stakeholder & Relationship Management
o    Build strong, trusted relationships with leadership, management, and employees to support a positive and high-performing workplace culture.
o    Act as a strategic HR partner, offering insights and recommendations to influence business decisions that impact employees.
•    Culture, Engagement & Communication
o    Drive initiatives to foster and sustain company culture and values, ensuring alignment across in-office, remote, and hybrid teams.
o    Lead and enhance the internal communication strategy, ensuring employees remain engaged, informed, and connected.
•    HR Budget & Resource Management
o    Manage the HR budget effectively, ensuring optimal allocation of resources to support HR initiatives and business needs.
•    Cross-Functional Collaboration
o    Represent HR in cross-functional projects, contributing to company-wide initiatives that impact employee experience and operational success.
•    Ad Hoc HR Responsibilities
o    Support additional HR and business needs as required to contribute to the overall success of the organisation.
Essential Skills and Attributes:
o    Qualifications & Experience: Degree in Business, HR, or Humanities (or equivalent experience). CIPD qualified. Minimum 5 years' HR experience, including operational HR, employee relations, and HR project delivery. Experience managing a team and working at an executive level.
o    Payroll expertise: Proven experience managing payroll operations, ideally across multiple jurisdictions.
o    Performance Development Management: Demonstrated success in designing, implementing, and managing performance development programmes.
o    HR Strategy & Compliance: Strong understanding of Irish and EU employment law, HR best practices, workforce planning, and policy development. Proven ability to support hybrid and remote teams, ensuring compliance and engagement.
o    Leadership & Stakeholder Management: Experience influencing senior leadership and cross-functional teams. Ability to