Administrative Assistant, SUTS

Agency Description:       

Position Summary: The position of Administrative Assistant is responsible for performing administrative data entry and supportive clerical tasks.  The position also provides customer service and reception services for their respective location/program.

Essential Duties & Responsibilities:                       

• Timely and accurate data entry of 42CFR & HIPAA protected client documentation into multiple electronic health record databases.
• Assists in client intakes and registration for open access. Triage client calls and forward to appropriate staff.
• Maintains service-provided records and accounts for insurance and other billable entities.
• Identifies and communicates effectively and immediately the errors found in billing and reports them to the Admin Supervisor.
• Provides routine customer service and reception as part of client support. Call Center – recording, managing calls and scheduling appointments. Answer a multi-line phone system and properly route incoming calls in a professional, courteous and helpful manner.
• Greet, welcome and announce visitors to staff. Notify when appointments have arrived.  Monitor waiting room area and client traffic and ensure clients and visitors are accompanied by staff when entering the office areas.
• Works collaboratively with admin team, supporting the efforts and needs of other departments, providing assistance in a team-oriented approach. Maintain master calendar of client appointments for medical staff.
• Performs clerical tasks such as filing, copying, ordering supplies, faxing, and word processing. Receive, respond and initiate emails.
• Participate in department and agency trainings as assigned.
• Other support as needed
• Actively nurture and advance the cooperative, harmonious and teamwork oriented environment Caminar strives to promote within the workplace; Through daily efforts and presentation promote an atmosphere of dignity and respect in line with the organization’s mission, philosophy, policies and procedures.
• Perform other related duties, responsibilities and special projects as assigned.

Requirements, Qualifications, Skills & Abilities:

• Customer Service—manages difficult customer situations, responds promptly to customer needs and solicits customer feedback to improve service.
• Ability to maintain a high level of confidentiality, a professional demeanor and to represent the organization in a positive manner at all times. Must demonstrate acceptable level of maturity, good judgment, and emotional stability.
• Oral and written communication—speaks clearly and persuasively in positive or negative situations; Completes formal written communications skillfully and professionally.
• Must be passionate about Caminar's mission.
• High School Diploma or GED is required. Bachelor's degree strongly preferred. Absent a BA, must have prior office or reception experience or possess an AA.
• 1-3 years of re